Product Management - Technical (PM-T)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Management - Technical (PM-T)

Overview
Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

• Been the victim of credit card fraud and thought, “I want vengeance!” Yeah, we get it.
• Want to feel your spine tingle by thwarting credit card fraudsters across the globe?
• Interested in creating innovative software for combating scammers?

The Security and Decision Solutions team develops new capabilities for Mastercard's fraud prevention platform. We protect cardholders / card issuers and aim to eradicate credit card fraud. Our industry-leading platform processes billions of transactions per month with execution times literally 10X faster than you can blink. The Senior Business Analyst will play a critical role in creating new product functionality within this platform including world-class backend and consumer-facing features.

All About You
• Overall career experience of 6-9 years into Product Management or similar roles
• Extensive experience in Product Management Technical
• Considerate, polite, fun-loving, collaborative
• Relevant experience on IT projects including requirements gathering and relationship building with business clients
• Able to lead project teams, collaborate with business partners, vendor/ consulting organizations and peer level professionals from other IT disciplines
• Able to mentor/grow less experienced team members
• Experienced with system testing and basic debugging techniques
• High-energy, detail-oriented and proactive with the ability to function under pressure in a collaborative (Agile) environment
• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities
• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills

Role
• Identifies gaps and charters new platform capabilities as required
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
• Compares features for competitive review to inform prioritization within a platform product release
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap
• Makes trade-off decisions on platform product features
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
• Independently identifies and researches anomalous performance; escalates findings to senior management
• Coordinates internal forums to collect and identify feature-level development opportunities
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
• Work with a team of talented developers to develop high performance, high volume Java fraud management applications
• Applies technical capabilities within own discipline to help develop junior employees
• Work closely with technical leads to define features, elaborate user stories and acceptance criteria, and story point estimates in a SAFe/Agile methodology format
• Facilitate JAD sessions and lead review sessions of technical requirements/stories
• Assists with analysis of support ticket issues
• Hunger for Systems and Technical knowledge – constantly analyzing and innovating new, better approaches to our systems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.