Product Management - APM - Telco

About Paytm:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:
Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s.

Our Key Offerings are divided into 5 broad categories as follows:
• Entertainment
• Digital Platforms
• CVM Solutions
• Enterprise Services
• Financial Platforms

One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more.

Role Overview
We are seeking a motivated and experienced professional to join our Telco Services team. The role involves managing and enhancing core telco offerings such as Web Portals,IVR, USSD, SMS, Pre-call Services, Merchant IVR, and M2M IVR Portals, while also driving partner and marketplace integrations on Digital Super Apps/ Selfcare Apps/ Marketplace Apps. The candidate should bring prior hands-on experience in service delivery platforms, integration projects, and digital service ecosystems (OTT, gaming, content billing).

Key Responsibilities
1) Requirement Gathering & Analysis
-Engage with business teams and partners to capture and refine requirements for telco and VAS services.
-Translate business needs into detailed functional and technical specifications.
2) Service Delivery & Operations
-Manage end-to-end lifecycle of assigned telco services (IVR, USSD, SMS, Pre-call, Merchant IVR, M2M IVR).
-Monitor performance and proactively identify areas for optimization.
-Lead incident analysis, root cause identification, and closure of operational issues.
3) Partner & Vendor Integrations
-Work with external partners/vendors for onboarding and integration on Service Delivery Platforms (SDP).
-Manage Marketplace Vendor Integrations for digital services (OTT, games, content providers).
-Support Direct Carrier Billing (DCB) projects, ensuring seamless settlement, compliance, and reconciliation.
4) Testing & Quality Assurance
-Drive UAT and regression testing of new features, enhancements, and partner integrations.
-Ensure test cases and validation processes are well-documented and executed.
5) Documentation & Compliance
-Prepare and maintain operational runbooks, process flows, and integration guides.
-Support audits and compliance checks related to telco services and billing.
6) Cross-functional Collaboration
-Work closely with engineering, QA, support, and business stakeholders to ensure timely project delivery.
-Coordinate with partners for troubleshooting and service improvements.
7) Continuous Improvement
-Recommend process automation and monitoring enhancements.
-Stay updated with evolving telco protocols, VAS technologies, and digital monetization trends.

Key Skills & Competencies
-Strong understanding of Telco Service Delivery Platforms (SDP).
-Hands-on experience with Web Portals,Subscription Manager,IVR, USSD, SMS, and related VAS platforms.
-Knowledge of partner/vendor integrations and direct carrier billing (OTT, Games, Content services).
-Familiarity with telecom billing protocols (SMPP, SIP, Diameter, MAP, CAMEL, etc.).
-Good grasp of service monitoring tools and incident management processes.
-Strong analytical and troubleshooting skills with data-driven problem solving.
-Excellent documentation, stakeholder communication, and coordination skills.

Good to Have
-Exposure to cloud-based telco/VAS deployments.
-Experience with API-based integrations (REST, SOAP, XML, JSON).
-Understanding of revenue assurance and billing reconciliation processes.
-Prior experience in telecom operator environments or large-scale service platforms.

Why Join Us?
● Learn and grow in a collaborative product environment
● Contribute to innovative products with real business impact
● Gain exposure to the complete product development lifecycle
● Work with experienced mentors and diverse teams

Compensation:
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!