Product Line Account Manager

Job title: Product Line
Account Manager

Reporting line: Commercial Manager, North America

Location:  Spring, Texas and/or Houma, Louisiana USA

Position Grade: F

Job Specification

The Product Line Account Manager is responsible for the strategic management, commercial performance, and long-term growth of assigned high-value accounts within the product line portfolio. This role serves as the primary business owner for the product line within key accounts and new accounts, ensuring alignment with customer objectives, operational excellence, and sustained revenue and margin expansion.

The role requires deep product line expertise and close coordination with sales leadership, operations, customer service, engineering, and product line teams to deliver technical solutions, meet contractual obligations, and exceed performance expectations.

The Account Manager is accountable for meeting established weekly engagement targets, achieving revenue and margin objectives for the assigned product line, and maintaining accurate, timely CRM documentation to support forecasting and performance management.

Principal Accountabilities

Own the commercial performance and strategic direction of the product line within assigned key accounts, ensuring alignment with customer requirements and fulfillment of all contractual and service commitments.

Develop and execute multi-year strategic account plans specific to the product line, focused on revenue growth, margin optimization, retention, and portfolio expansion.

Serve as the primary executive point of contact for all matters related to the assigned product line, building strong relationships with senior decision-makers and technical stakeholders.

Position the product line as a value-driven solution by aligning product capabilities with customer operational and technical requirements.

Engage proactively with customers, including participation in planning meetings, to assess, anticipate, and forecast business needs and effectively align company offerings.

Lead structured governance processes for the product line, including recurring performance reporting, bi-weekly stakeholder meetings, continuous monitoring of key KPIs (UoH, NCRs, service metrics), and formal Quarterly Business Reviews (QBRs).

Consistently achieve or exceed assigned Units on Hire (UoH), revenue, and margin targets for the product line by delivering against defined weekly engagement goals and maintaining disciplined outreach.

Identify, qualify, and convert new business opportunities to expand product line penetration within existing accounts and secure new customers within the defined market segment.

Maintain accurate, real-time CRM records, including customer contact details, contract information, leads, opportunities, pipeline stages, account status, and complete documentation of all sales activities and follow-ups to support forecasting accuracy and performance management.

Collaborate cross-functionally with operations, engineering, product line leadership, and supply chain teams to ensure seamless delivery and performance of the specified product line.

Manage customer concerns related to the product line promptly and professionally to maintain satisfaction and long-term retention

Monitor market trends, industry developments, and competitor activity specific to the product line to identify growth opportunities and maintain competitive positioning

Support accounts receivable and collections efforts as needed.

Represent the company professionally at trade shows, industry events, and networking functions.

Adhere to company policies, procedures, and safety standards in all client and internal interactions.

Qualifications and Experience

Bachelor’s degree in business, sales, marketing, or a related field preferred, or equivalent industry experience.

Experience in sales or account management, preferably in energy services or a related industry.

Strong technical understanding and ability to communicate product capabilities, applications, and performance metrics effectively.

Proven ability to develop new business and expand existing customer relationships.

Strong commercial acumen, negotiation skills, and executive-level presentation capability.

Proficiency in CRM software and Microsoft Office.

Self-motivated with strong organizational and strategic planning skills.

Willingness to travel as required to support customer engagement and industry representation.