Product Intelligence Engineer

Team Summary

The Product Intelligence team drives product excellence by delivering comprehensive, customer-centric insights that connect customer needs with product innovation. We employ a systematic methodology that combines hands-on product testing, detailed documentation, research and strategic analysis to enable data-driven decision-making across the organization.
Testing and competitive intelligence serve as core pillars of our work. By combining real-world testing with competitive analysis, market research, and user feedback, we build a contextual understanding of product performance — what works, what doesn’t, and why.
Working from an end-user perspective, we identify patterns, uncover gaps, and translate findings into actionable recommendations that support product and business decisions.

Job Summary

We’re looking for a thoughtful and analytical professional to join our Product Intelligence team — someone who enjoys solving complex problems, learning continuously, and contributing to meaningful product outcomes. The ideal candidate brings a strong sense of critical thinking, common sense, and adaptability to a fast-paced environment where priorities can shift quickly. This role is a great fit for someone who is naturally curious, works well independently, and values being part of a collaborative team that drives real impact across product development.
You’ll have the opportunity to engage with cross-functional teams, explore a wide range of tasks and technologies, and grow your skills while helping shape user-centered solutions.

Responsibilities and Duties

• Perform hands-on testing of both hardware and software components by simulating real-world usage scenarios to evaluate usability, stability, performance, and overall product readiness from an end-user perspective

• Design and execute exploratory and structured test cases aligned with product requirements and business priorities

• Collect, analyze, and interpret data from testing, competitive, and market insights to evaluate product behavior, identify usability gaps, performance issues, and risks, and translate findings into clear, actionable recommendations

• Perform competitive intelligence and monitor market trends, competing products, and emerging technologies

• Retrieve data from multiple internal and external sources; aggregate and synthesize findings into clear, structured summaries

• Analyze user feedback and support data to validate findings and support prioritization

• Evaluate end-to-end customer journeys to uncover friction points and areas for improvement

• Create clear, structured reports and presentations to communicate findings and recommendations to stakeholders

• Stay up to date with internal product roadmaps, updates, and documentation to ensure alignment with the latest specifications

• Adhere to internal security protocols when handling confidential or proprietary hardware and software

Qualifications and Skills

• 2+ years of experience in manual QA testing

• Knowledge of QA methodologies and tools

• Experience with cross-platform testing (iOS, Android, Mac, PC)

• Ability to analyze data to support business decisions

• Familiarity with technical platforms and collaboration tools (Jira, Confluence, Slack, etc.)

• Research interpretation and comprehension skills

• At least Upper-Intermediate level of written and spoken English

• Strong communication and collaboration skills

• Proven analytical and critical thinking skills, enabling effective problem-solving and decision-making

Nice to have

• Experience with UX/UI testing with a focus on business objectives

• Familiarity with open-source research methodologies

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member.

• Competitive compensation and perks. Annual performance review.

• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.

• Gig-contract.

• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation.

• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.

• Medical insurance is provided from day one. Sick leaves and medical leaves are available.

• Free meals, fruits, and snacks when working in the office.