Product Expert

TOMRA was founded in Norway in 1972 and is one of the leading providers of automated return-system solutions in the food and beverage retail industry. Today we operate in over 80 markets worldwide and work according to our guiding principle “Working together for the planet”. Through our empty-container collection systems we help protect our planet by reducing plastic pollution and waste. Our experience and continuous innovation facilitate recycling for industry, system owners, retailers and consumers — and contribute to a more sustainable planet.

We are looking for our new Product Expert. - An enthusiastic, open, and communicative professional who enjoys solving challenges, working with customers, and maintaining high standards in technical service - a person who thrives in a dynamic environment and approaches tasks with loyalty and responsibility.

Responsibilities:

• Take responsibility for the technical performance of Reverse Vending Systems (RVS) and their digital integrations.
• Being ambassador between customer requests related to digital integration and API solutions. Programming skills are not required but welcome.
• Manage the RVS install base, monitoring performance and reliability of the equipment along with their digital integrations.
• Define standards and check-lists for machine commissioning.
• Collaborate with a network of technical product experts, contributing knowledge and expertise to projects across the Business Unit.
• Provide 2nd and 3rd-level technical support to technicians and customers.
• Participate in projects that enhance the Business Unit’s success.
• Act as a professional representative of TOMRA to customers, embodying our values and commitment to quality.

Requirements:

• A degree or equivalent education in electrical engineering, or IT sector.
• Experience with and interest in data analytics and data reporting (e.g. SQL, PowerBI)
• Strong interest and broad experience across IT related topics such as; Network setup, operating systems, basic programming, APIs.
• Analytical and structured problem-solving abilities.
• Team leading experience is an advantage.
• Fluent Polish and very good English communication skills (ability to read technical documentation in English)

What we offer:

• The opportunity to grow and learn within a Scandinavian company introducing innovative RVM technologies into the Polish market.
• An attractive compensation package, including private healthcare and access to the MyBenefit Cafeteria platform.
• Paid employee referral programme.
• An e-learning platform.
• A friendly team that supports TOMRA’s development with passion, innovation and responsibility.