Product Expert Engineer

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Join the resource revolution ! 

Our EMEA North Food division is based in Leuven, Belgium, and we are always looking for passionate individuals to join our organization. For this position, residing north of Brussels is considered an advantage, although it is not a requirement.

The Product expert in tech support is the TOGO person for all technical related questions both internal and external on assigned platforms. You have the ability to relate to customers their views and issues, locally and in other countries and cultures. You use your excellent technical problem-solving and follow-up skills to achieve a high customer satisfaction.

Key Responsibilities:

• As a product expert you act as technical interface between customers, service, sales and global solutions.
• You support in technical issues and dispatch solutions to our service organization.
• You actively help clarification offers, spare parts and help estimating required service time to fix issues.
• You provide technical support, remote service and telephone service for both customers and Field Service Engineers
• You provide technical trainings and actively participate in creating training tools & documentation
• You manage pro-actively customer escalations ensuring pain point are address structurally.
• You actively support new product integration and help ensuring that our field service engineers have the necessary support & training before a product launch.
• You take ownership of support cases, organize and monitor the resolution in a timely manner
• You support and promote a safety first culture throughout the team, company and at customers sites.
• You spend about 20% of your time at customers, 40% desk support, 20% process and platform improvement and 20% training.

• Bachelor's degree in Electrical or Electro-Mechanical Engineering
• 3-5 years of relevant technical support experience required, preferably with air and belt-based machines
• Fluent in English; additional languages are an advantage

Why work for us: 

You will have long-term career opportunities, with a globally renowned company and the following: 

• Hybrid working policy 
• Hospitalization insurance with dental care for you and your family 
• Group insurance (life, retirement, disability)  
• Access to our share purchase program 
• Bonus on personal and company performance, meal vouchers, eco-cheque 
• 20 days holiday + 6 days ADV per year 
• Travel and overnight allowance
• Laptop, mobile and a toolbox
• Company car (for private use as well)