Product Expert

Confidential

Chennai, Tamil Nādu, India permanent

Posted: January 30, 2026

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Quick Summary

Product expert with 2-3 years of experience in troubleshooting and resolving product issues, with a strong focus on customer service and problem-solving skills.

Required Skills

Technical Aptitude Customer Service Problem Solving Interpersonal Skills Documentation Skills Product Knowledge Flexibility Communication Skills Technical Knowledge Internet Speed

Job Description

Roles and responsibilities

• Troubleshoot and replicate issues related to the product and resolve them.

• Comprehend creative solutions to handle queries from customers and give them an excellent level of service.

• Attention to detail while trying to figure out the issues and while collaborating with the internal teams.

• Have thorough knowledge of the product while continuously working towards the product’s improvement.

• Achieve the KPI’S and objectives in the cadence set by the team.

• Learn and develop problem solving skill sets for product improvement.

• Flexible and receptive to change for continuous product transformation.

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