Product Enablement Specialist

*This role is open to remote based candidates based in Canada with a preference for Pacific Time based individuals*

We’re looking for a Product Enablement Specialist to join our Product team and be part of our next stage of growth. As our Product Enablement Specialist, you will be working on the Product Enablement team to strengthen internal stakeholder relationships through better cohesion, transparency, and documentation. This will include developing processes that contribute to setting business standards and ensuring the right documentation and communication has been provided to our internal teams (services, support, marketing, and sales) during software product releases.

Who we are
At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year

Globe & Mail's Top Growing Companies of 2024 and 2025

Deloitte's Technology Fast 50 winner 2024

Deloitte's Technology Fast 500 winner 2024 and 2025

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills
Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

3+ years of experience as a Business Analyst

Experience making complex workflows and processes easy to understand, train, and remember

Strong analytical skills and the ability to meet tight deadlines, while working in a fast-paced environment

Collaborated with different stakeholders to breakdown and streamline business processes, identify and address risks, and implement process improvements

Bonus points if:

You’ve worked in nonprofit, community centers.

You’re a results oriented person who likes to roll up their sleeves to get things done.

You’re energized by a fast-paced environment.

You’re confined only by your imagination, not your job description.

What You Will Be Doing

Partner with stakeholders across business units to develop the structure, templates, initial content, and maintenance of Product Documentation (eg. User Guides, Release Notes)

Collaborate with Support and Services teams to ensure all knowledge bases are updated with the latest product information

Creating hand off and user documentation and communication to Support, Services, Sales, and Marketing teams

Develop and maintain detailed database of reference materials, including product documentation, user guides, SOPs, and knowledge articles

Evaluate current processes to identify issues and bottlenecks and develop innovative methods for improvement

Compensation
At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $85,000-$95,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Our Approach to AI
At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat.
At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.