Product Designer

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Join our mission to revolutionise shopping!

At ShopBack, we transform shopping journeys into rewarding experiences. As a Product Designer, you'll focus on supporting design lead to design intuitive and effective internal tools and workflows. Your designs will directly improve how our teams operate internally, enhancing productivity and innovation across the company.

You'll collaborate closely with diverse cross-functional teams, including engineering, product management, and operations across multiple markets. Your solutions will not only streamline internal processes but also drive efficiency through integrating AI and evolving our internal tool design systems.

If you're driven by designing meaningful and practical solutions, shaping the way people work, and overcoming technical constraints, we’d love to hear from you.

Your Adventure Ahead:
Scope of works
• ShopBack B2B solution: Rewards as a service
• Internal tools: Design products reshaping internal operations and workflows.
• Workflow optimisation: Improve cross-team efficiency leveraging potential AI capabilities.
• Design System maintenance: Maintain and evolve our internal tool design systems.

What you will do:
• Solving complex problems: Simplify internal user experiences, transforming technical requirements and business processes into intuitive designs.
• Research internal user needs: Conduct research to deeply understand internal user pain points and inform solution design.
• Design intuitive user interfaces: Craft practical and engaging interfaces for internal applications and contribute to our design system.
• Collaborate across teams: Work closely with product managers, engineers, operational leaders, and business stakeholders daily, ensuring alignment and effectiveness.
• Champion internal users: Advocate for internal users, consistently improving the employee experience and operational efficiency through design.
• Data-driven design: Utilise analytics and internal user feedback to validate and iterate your designs effectively.

What it's like working here:
• Let's own our challenges! Here, we're more than just job titles. When a problem arises, everyone has the power to step in and make a real impact on our organisation and the products we create.
• Every day is a chance to improve. Perfection isn't our starting point; we believe in learning and adapting as we move forward, whether it's in product development or our own professional growth.
• We succeed as a team. Our focus is on shared success, not individual triumphs. By bringing together our diverse skills, backgrounds, and perspectives, we're better equipped to tackle even the most difficult tasks together.

Essentials to Succeed:
• We're on the lookout for someone special, and here's the kind of profile we're excited about:
• Emerging product or experience designer: 2-3 years experience in digital product design, preferably focused on internal tools, enterprise solutions, or service design.
• Proven UI/UX competence: Your portfolio demonstrates clear rationale for your design decisions, showcasing strong user interface and experience design skills.
• Strong communicator: Comfortable conducting research interviews, collaborating with diverse stakeholders, and coordinating with engineering teams.
• Proactive problem-solver: Thrives in fast-paced, ambiguous environments, taking initiative to solve challenging problems.
• Interest in operational excellence: Passionate about designing for internal tools and workflows, keen on enhancing productivity and collaboration.

If this sounds like you, we'd love to hear from you. Let's chat about how you could be an exceptional addition to our team!

Apply now with your resume and portfolio (must have)!

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].