Product Designer

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Product Designer will lead the research, design, and delivery of exceptional digital services for AFCA.

This is your chance to work across a diverse range of products at different stages of development, from early experimentation and optimisation to feature design and user journey mapping. You will have proven experience and feel comfortable working in multiple modes, including high-rates of experimentation and optimisation. Reporting into the Senior Manager -Customer Experience, this is a rare chance to utilise your design skills to enhance and optimise accessibility of AFCA’s services.

This is initially a 12 month fixed-term contract.

Typically in this role you will:

• Design intuitive, responsive, and accessible digital experiences for consumers and AFCA Members.
• Build prototypes, run usability testing, and refine designs based on real user feedback.
• Work closely with developers, product owners, and business stakeholders in a cross-functional team.
• Build and maintain a design system that ensures consistency and scalability across platforms.
• Establish and run user research programs to inform design decisions.

To be successful, you will need:

• Proven knowledge and delivery of UI/UX best practices and modern accessibility standards.
• Strong creative thinking and problem-solving skills.
• Experience in B2C and B2B environments, ideally in an agile setting.
• Strong communication, project management and stakeholder management skills. 
• Experience with Microsoft Dynamics 365 CE or Power Portals.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.