Product Designer

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

We believe in making lives easier by building outstanding experiences.

We're looking for inspired and curious people to join the design function to help develop the culture, and define principles to set the direction for the future of GoCardless products.

The team strives to deliver meaningful change to the people and processes we serve. Whether it's an internal tool or an outward-facing product, we take pride in our craft, from insight to application.

This role focuses outside of our core payments offering to bring even more value to our customers through innovation and experimentation. This could include improvements to the payer experience making it easier for customers to choose GoCardless at checkout, or designing innovative AI products that help merchants make better decisions.

As the ideal candidate, you can work autonomously, can collaborate well with different teams, are familiar with all UX best practices, and have strong visual design skills. Existing experience with experimentation practices are beneficial.

What excites you

• You have a growth mindset, motivated by driving business outcomes.

• You care about craft and constantly strive to raise the bar of quality across products.

• You’re a master of the end to end process, from researching and discovering problems through to designing the solution and providing input to delivery.

• You thrive in a collaborative environment and believe the best products are built through collaboration.

• You are passionate about designing and improving products by experimenting, prototyping and applying an iterative approach to validate ideas and learn.

• You care about the customer and design products to suit their needs.

What excites us

• Curiosity to learn: We want designers with an appetite to learn whether its customer needs, self-development, or embracing new technologies such as AI

• Innovative problem solving: We want designers who push the boundaries of what’s possible when designing solutions

• You are a team player: We are a close team and thrive on collaboration, the sharing of ideas and honest critique

Please note, this role is initially being offered through an Employer of Record (EOR), our standard benefits package will be available upon transition to direct employment.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.

• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.

• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.

• Equity: All permanently employed GeeCees get equity to share in our success.

• Parental leave: Tailored leave to support your life's great adventure.

• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women

• 23% identify as Black, Asian, Mixed, or Other

• 10% identify as LGBTQIA+

• 9% identify as neurodiverse

• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.