Product Communications Lead

Company Description

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

Role Description

As Product Communications Lead, you’ll shape and amplify the story of Phantom’s expanding suite of products—helping position Phantom as the safest and easiest-to-use entry point to crypto. This role will lead external communications across all product lines, including new categories like Phantom Cash, the CASH stablecoin and a growing set of developer platform products, as Phantom evolves beyond a crypto trading app into a broader consumer finance platform.

You’ll be part of the Comms team, working closely with Product and Marketing to drive consistent, high-quality media coverage and narrative clarity around Phantom’s products, launches, and long-term vision.

Responsibilities

• Own Phantom’s product narrative across media and thought leaders—ensuring consistent, disciplined storytelling aligned with company strategy.

• Shape positioning for new products and categories that expand Phantom’s reach beyond retail trading into consumer finance and payments.

• Lead media strategy and execution for key product announcements, partnerships, and launches.

• Partner with Product, Marketing, and Leadership to align on messaging and go-to-market strategy across channels.

• Proactively identify storylines and opportunities that advance Phantom’s reputation as the best place for consumers to experience the benefits of crypto.

• Serve as a trusted voice on external communications strategy, balancing speed, clarity, and discipline.

Qualifications

• 8+ years of experience in product, technology, or fintech communications; crypto/web3 experience strongly preferred.

• Proven track record of leading successful product announcements and securing coverage in top-tier outlets.

• Deep understanding of how media, influencers, and public narratives shape perception in fast-moving industries. Strong relationships across tech and crypto press are a plus.

• Excellent writing, storytelling, and judgment under pressure.

• Comfortable operating in a lean, high-autonomy environment with evolving priorities.

Why Work with Us

Opportunity

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.

• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.

• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

Benefits

• Competitive salary and equity

• You will be eligible to participate in the Company's performance bonus program

• Comprehensive insurance (medical/dental/vision) — 100% covered

• Stipend for your ideal remote set-up

• Flexible hours and a supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Monthly wellness benefit

• Weekly meal benefit

• Global off-sites

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.