Product Account Management Executive - Fluent in Mandarin and English

KKday is accelerating the world’s transition to a brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing a one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

You will play a key role in sustaining our relationships with Partners while ensuring Partners' product quality on KKday's platforms. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the precedence. 

Account Management

Ensure their products (content, rates, and availability) is consistently optimized and competitive to maximize customer conversion

Review products weekly and request BD to deal with suppliers

Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to partners (operation management advice, marketing opportunities with KKday)

Destination

Destination intelligence: Understand the industry and its developments - good knowledge of market trends, customer booking trends, partners’ rate structure, and pros and cons of competitors’ model

Identify, prioritize on-trend products to push sales.

Internal Stakeholders

Collaborate with BD team to acquire products according to the assigned area

Work with Marketing Team to define marketing campaigns/promotions to maximize ROI (i.e Customer Acquisition, GMV, Profit Growth)

Others

Report and analyze - follow the plan from line manager and/or top management, implement, and monitor KPI.

Analyze and discuss trends, issues, and opportunities with the team

We would love to hear from you if…

You have background in Tourism or E-commerce (ideally 1 year experience), team management (preferred) experience in the inventory team of an OTA or travel agency

You have experience using Wechat app

You are highly effective in communication and influencing skills with fluency in both English, Cantonese and Chinese

You have exceptional client service skills and enjoy working with people

You are data-driven, attention to detail

You have high energy, positive, professional attitude; take pride in work product

You have excellent written and verbal communication skills

You have great teamwork skills, as well as individual initiative

You have strong planning and organizational skills to balance and prioritize work

You have strong demonstrated independence skills and the ability to spearhead initiatives & succeed in a fast pace, startup environment

You are willing to roll up your sleeves and pitch in to help your colleagues when needed

Fresh Graduates are welcome to apply

You have a strong passion for travel