Procurement Technology Enablement Associate Manager

Location: Warsaw, Poland

Hybrid model of work: 3 days in office, 2 remote per week

The Procurement Technology Enablement Associate Manager provides crucial first-line technical and procedural support for our procurement platforms, ensuring users receive timely assistance and effective resolutions for their queries. This role is also responsible for developing, maintaining, and optimizing all digital content that supports users of AstraZeneca’s procurement platforms – Coupa, CCS, Pactum. This encompasses sourcing templates, contract templates, digital guidance tools, and user enablement assets. Working closely with the cross-functional teams, the role ensures content is current, engaging, and fully aligned with platform updates and business needs, ultimately maximizing user confidence and platform adoption. 

Key Responsibilities: 

• Develop, maintain, and continuously improve sourcing and contract templates to ensure relevance, usability, and alignment with procurement best practices. 

• Author and update digital guidance, walkthroughs, and instructional content using tools such as WalkMe to provide intuitive support for platform users. 

• Establish and enforce standards and processes for digital content lifecycle management, ensuring all assets are regularly reviewed, updated, and archived as needed. 

• Work closely with the Procurement Technology Enablement team members and other stakeholders to synchronize content development with training initiatives, platform enhancements, and user feedback. 

• Revise and update digital assets in line with procurement platform changes, ensuring users always have access to accurate, up-to-date guidance. 

• Collect feedback from users and analyze digital content usage to identify needs, measure effectiveness, and inform future content creation and updates. 

• Promote the adoption of digital tools, templates, and guidance materials—enabling users to leverage procurement platforms efficiently and compliantly. 

• Manage and resolve user queries and issues efficiently, escalating more complex or unresolved matters to the appropriate technical or functional teams. 

• Offer first-line technical and procedural support to users of procurement platforms, ensuring prompt and professional query resolution. 

• Document and track all support requests, maintain accurate records, and follow established helpdesk processes. 

​Qualifications & Experience: 

• Bachelor’s Degree in Business, Information Systems, Education, or related field. 

• 3+ years’ experience in procurement operations, platform training, end-user support, or a similar enablement role. 

• Demonstrated experience creating digital learning materials and leveraging enablement tools such as WalkMe (or similar). 

• Excellent communication skills, both written and verbal, with experience delivering training to diverse audiences. 

• Experience managing support teams/helpdesk operations. 

• Strong organizational and stakeholder management abilities. 

• Experience with Coupa platform 

• Certification in Coupa software preferrable 

Date Posted

13-mar-2026

Closing Date

23-mar-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.