Procurement Contracts Operations Lead

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The Procurement Contracts Operations Lead is a senior leadership role responsible for shaping, governing, and continuously improving a scalable, risk-aligned procurement contracting delivery operating model in close partnership with Procurement, Legal, and other risk stakeholders. This role provides enterprise-level oversight of contract lifecycle management, commercial risk enablement, and global contract performance across the Global Procurement Organization.

You will partner closely with Procurement, Legal, risk stakeholders to operationalize and enforce Legal-approved contracting and risk frameworks through standardized, scalable procurement process that support speed and consistency while maintaining defined risk controls. This role is central to advancing procurement maturity, improving cycle times, supporting audit readiness, and enabling efficient supplier engagement at scale.

You Will

• Partner with Legal and Procurement teams to implement, operationalize, and maintain a risk-tiered procurement contracting operating model defined and approved by Legal.

• Lead and optimize end-to-end Contract Lifecycle Management (CLM) processes, including intake, drafting, negotiation, approvals, execution, amendments, renewals, and contract close-out, ensuring scalability, efficiency, and compliance with company policies.

• Operationalize Legal-approved frameworks through standardized contract templates, clause libraries, playbooks, approved negotiation parameters and clearly defined escalation criteria and guidance.

• Embed contracting standards into sourcing and category strategies in collaboration with Category Management and Strategic Sourcing teams.

• Act as the procedural escalation point to ensure non-standard terms and negotiation issues are identified and routed to Legal in accordance with defined thresholds, with substantive legal review and decision-making remaining with Legal.

• Lead the end-to-end strategy for low-dollar, low-risk deals, including eligibility criteria, standardized workflows, and clear, enforced handoffs between Procurement, BPO teams, and Legal.

• Establish governance, reporting, and analytics across the contract lifecycle to support compliance, risk management, and executive decision-making.

• Partner with Legal, Finance, and Compliance to support internal and external audits, SOX controls, regulatory reviews, and due diligence activities.

• Provide strategic oversight of the Procurement BPO contracting operating model, including delivery teams based in the Philippines, India and Guatemala.

• Partner with Procurement teams and BPO leadership to align scope of services with procurement priorities and legal-defined risk requirements, ensuring low-risk work is executed independently of Legal.

• Develop, manage, and continuously refine SLAs and performance metrics covering quality, cycle time, compliance, escalation effectiveness, and stakeholder experience.

• Monitor contracting performance against SLAs, identify trends and root causes, and drive corrective actions and continuous improvement initiatives, including retraining, scope adjustment, or guidance updates where needed.

• Promote standardization, documentation, and knowledge transfer to improve scalability, resilience, and continuity.

• Act as a primary escalation and resolution point for contract execution issues audit findings, SLA breaches, and remediation efforts, preventing unnecessary escalation to Legal for low-risk or administrative matters.

• Enable and coach Procurement teams on contracting process discipline, execution standards, and consistent use of Legal-approved playbooks and workflows, including negotiation sequencing and escalation mechanics, without providing substantive legal interpretation or risk advice.

• Contribute to long-term procurement contracting and operating strategies aligned to business growth and regulatory complexity, in partnership with Legal and other risk owners.

• Lead and participate in cross-functional initiatives and ad hoc programs that advance broader procurement and enterprise objectives, with clear role delineation between operational execution and legal judgment.

• This role owns the development, delivery, and enforcement of procurement contracting training for Procurement, Sourcing, and BPO resources.

You Have

• 12+ years of experience in procurement operations, contract management, or related functions within complex, regulated environments.

• Juris Doctor (J.D.) degree from an accredited law school is required

• Demonstrated experience partnering with Procurement and Legal to operationalize contracting frameworks.

• Deep knowledge of end-to-end CLM workflows, with the ability to design, standardize, and continuously improve contract intake, drafting, negotiation, approval, execution, and post-execution management at scale.

• Proven experience governing global Procurement BPO or shared services models, including offshore and nearshore delivery.

• Experience designing and operating low-dollar, low-risk deal models using standardized contracting and BPO enablement.

• Proven capability developing and managing SLAs and performance frameworks for outsourced operations.

• Strong executive presence with the ability to influence and drive outcomes through collaboration.

• Proficiency with procurement orchestration platforms and contract lifecycle management systems.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:
$189,000—$283,600 USD

Zone B:
$189,000—$283,600 USD

Zone C:
$189,000—$283,600 USD

Zone D:
$189,000—$283,600 USD

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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