Process Officer - Development

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. 

He aha te tūranga - About the role:

Are you passionate about improving processes, driving change, and enhancing service delivery in a fast-paced operational environment? We are looking for a Process Officer – Development to join our Integrated Operations Centre (IOC) and play a key role in strengthening how we operate.

Reporting to the Systems Enablement & Change Manager, you will act as a subject matter expert in process design and improvement. You will partner with leaders and frontline teams to develop, implement, and refine operational processes that support triage, dispatch, and service excellence.

 

Ko wai koe - About you:

You are proactive, collaborative, culturally aware, and confident in influencing positive change. You thrive in dynamic environments and are motivated by improving systems that support critical services.

To be successful in this role, you will have: 

• Strong analytical skills with the ability to assess complex problems, conduct detailed investigations, and identify effective solutions
• Clear communicator with good organisation, time management, and the ability to work independently or in a fast-paced team
• Confident using Microsoft Office
• Strong attention to detail
• Able to build positive relationships, handle conflict well, and work effectively across teams
• Proactive, customer-focused and able to deliver quality results within set timeframes
• Management science qualification (desirable)
• Qualification in Call Handling & Dispatching procedures (desirable)
• CAD, AQUA and ProQA (desirable)

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Thursday 12th March 2026

For more information, please contact Anita Teague - Recruitment Advisor at [email protected] for a confidential discussion

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.