Process Manager - Procurement Steering (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.  

We are looking for a Process Manager to join our central Purchase Steering Team. In this role, you will ensure the accuracy and integrity of procurement master data and transactional processes, supporting Global Strategic Sourcing, Master Data, IT, and Accounts Payable. As a subject-matter expert, you will be the go-to person for complex issues and escalations, mentor colleagues, and help drive best-in-class procurement practices across the organization.

• Act as the subject-matter expert for supplier master data and pricing processes in SAP

• Handle complex and escalated requests from stakeholders, ensuring accurate resolution and compliance

• Create and maintain on-invoice and off-invoice conditions in SAP based on contractual agreements

• Enter and update list prices, assign calculation schemas, and manage promotional pricing

• Perform contract sanity checks and monitor contract lifecycles

• Serve as a trusted contact for replenishers and invoice controllers regarding pricing and master data issues

• Support invoice control activities by applying the four-eyes principle for accuracy checks

• Mentor colleagues and share knowledge to strengthen overall team capabilities

• Drive and contribute to process improvement initiatives and best practice documentation

• Provide data analysis and compliance reporting to support both operational and strategic decision-making

• Support special procurement projects and perform ad-hoc analyses as needed

• 4+ years of experience in procurement, master data, or supply chain roles in a global or regional setting

• Bachelor’s degree in Supply Chain, Industrial Management, Finance, Economics, or a related field

• Strong expertise in SAP S/4HANA, procurement master data, and Source-to-Pay (S2P) processes; JIRA knowledge is a plus

• Analytical mindset with attention to detail and a focus on compliance

• Proficient in MS Office, especially Excel

• Skilled in resolving complex issues and managing escalations

• Effective communicator and mentor, comfortable working across international teams

• Proactive, structured, and solution-oriented with a strong sense of ownership

• Fluency in English; German is a plus

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.  

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. 

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.  

#LI-Hybrid 

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.