Process Manager

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Ensuring recording of CIs in in T Systems Standard CMDBs Support Data maintenance of CI records in T Systems Standard CMDBs Setting up the process steps and WI document creations updates Mandatory fields re consideration etc Establish data quality checks and derive improvement measures SNOW ISP service requests improvements granting approvals for various requests and data correctness checks Providing CFM consultations to other areas of CMS providing CFM trainings when requested necessary Participating on project audits workshops Interact with engineers architects when a new technology is introduced within CMS infracstructure Official KPIs advisory tracking quality decreases root causes planning mitigation and reaching targets general improvement of KPIs Internal KPI reporting AD report SNOW migration etc HP AM CDS and ITSM2 ServiceNow support of colleagues providing know how data exports reporting approvals etc Data transformation and validation in order to manage consistency during database transfer towards ServiceNow