Process Improvement Lead

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Role:
The Process Improvement Lead supports the execution of operational improvement programs across Bosta’s network. This role focuses on on-ground implementation of SOP changes, training delivery, pilot execution, compliance validation, and continuous improvement support within hubs and facilities.
The Specialist plays a critical role in ensuring that designed improvements are successfully adopted on the ground and embedded into daily operational routines.

Job Code:
2026FULF-061

Job Responsibilities:
• Execute pilots, process rollouts, and SOP implementations across hubs and facilities.
• Provide on-site support during major process changes, new launches, or performance recovery initiatives.
• Train supervisors and frontline teams on new workflows, systems, and standards.
• Monitor adherence to SOPs and escalate operational risks or adoption gaps to the Lead.
• Conduct time studies, operational observations, and data collection to support diagnostics and solution design.
• Support automation rollouts by validating operational usability and training frontline users.
• Partner with the Quality team to reinforce compliance audits, process certifications, and continuous coaching.
• Collect feedback from field teams and contribute to process refinement and documentation updates.
• Assist in the preparation of operational reports, SOP materials, training guides, and rollout playbooks.
• Participate in improvement workshops and Kaizen events.

Job Qualifications:
• Bachelor’s degree in Engineering, Operations, Business, or a related field.
• 2–3 years of experience in logistics operations, hub management, continuous improvement, or operations coordination roles.
• Strong on-ground operational exposure with the ability to work inside facilities and field environments.
• Solid problem-solving skills and willingness to engage directly with frontline teams to drive change.
• Good data handling and reporting capabilities (Excel, basic BI tools).
• Strong communication skills and ability to train operational teams clearly and effectively.
• Agile mindset with openness to mobility across sites and cities as required.
• High ownership, attention to detail, and comfort operating in fast-paced, hands-on environments.