Process Improvement Intern

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What you'll do::
• You will map current offline operational workflows and identify solutions to resolve bottlenecks.

• You will develop clear documentation process maps for Offline post-sale processes.

• You will build reports that visualize trends, root causes, and performance against SLAs using datasets from our CRM platform.

• You will support stakeholders across the Offline sales channel with operational queries.

Who we're looking for::
• Must-Haves

• You have currently studying Business, Operations, Data/Analytics, Industrial Engineering, or a related field.

• You have proficiency with Excel.

• You have basic CRM literacy.

• You have strong analytical thinking: can frame problems, form hypotheses, and validate with data.

• You have clear communication: charts, concise write-ups, and stakeholder-friendly presentations.

• You have the drive and ambition to learn. Even if you do not have all the skillsets listed above, you are a self-starter.

• Nice-to-Haves:

• You have experience with Sprinklr (reports, dashboards, SOQL/Power Query).

• You are familiar with process mapping (swimlanes).

• You have an understanding of CX metrics (CSAT, NPS, CES) and service operations metrics (AHT, FCR, backlog, SLA adherence).

What we offer::
• A competitive Package of 1250€ monthly ( including meal allowance and Coverflex benefits)

• Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)

• Private health insurance including dental care

• In-house Portuguese classes from beginner to advanced level

• A combination of personal and company growth to accelerate your career and help you reach your goals

• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team

• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA

• To work and learn from experts in diverse fields and get to know your team members at exciting company events

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!