Process Engineering Manager

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To contribute specialist Business Process Engineering input into the development, maintenance and implementation of the Process Science Framework to enable the competitive advantage of the organisation and to be a key enabler in professionalising business operations across the Standard Bank Group by measuring and improving maturity and operational processes and skills to extract efficiencies with the client in mind.

• Conduct in-depth analysis to ensure that the organisations' products and services are executed through effective and efficient business processes.
• Contribute specialist Process Engineering input to the development and maintenance of the Process Science Framework - covering strategy, policies, processes, procedures, standards, guidelines, training, objectives, metrics and governance - to ensure consistency of implementation and the alignment and international best practices and standards.
• Deliver holistically on all the reporting requirements in order to enable transparency and effective decision making. Develop and get consensus on a process roadmap, which includes tactical, short, medium and long term process execution imperatives enabling the step change improvement in process performance year-on-year.
• Direct, design and deliver practical solutions using structured process improvement disciplines. Drive the execution, monitoring, tracking and reporting on end-to-end process performance in order to demonstrate value to the organisation.
• Identify and quantify opportunities and problem areas through the intelligent analysis of processes, organisational design and strategy in order to enable a competitive advantage for the organisation. Implement enterprise continuous improvement projects to deliver the agreed financial benefit within the timeframes stipulated.
• Promote process-thinking and action which includes creating an awareness of the importance of business process and process thinking within the organisation and building process teams through the development of appropriate knowledge, ability and attitudes of the process team members.

Type of Qualification: First Degree

Field of Study: Information Studies

Experience Required

Operations Solutions Management

Operations

3-4 years

A good understanding of the Bank's processes, products, data and systems would be required.

5-7 years

Business process management, -modelling, -innovation, -science, -analysis, -design, -engineering, -improvement, -documenting, quality assurance, -analysis tools and systems. Workflow experience would be required.

Technical Competencies:

• Automation Acumen
• Automation Delivery
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Process Management

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Managing Tasks
• Producing Output
• Providing Insights
• Thinking Positively
• Upholding Standards