Process Development Leader (Platform Enablement & Innovation) | Technology & Platform

Hej Process Development Leader! Ready to help shape the future with smart, innovative solutions?

At IKEA, you can feel at home while making a difference for millions. We’re a place where everyone is welcome, encouraged to explore new tech, try new things and grow from mistakes.

As Process Development Leader, you'll have the chance to expand your skills, drive innovation, and help improve our methods.

We are on a journey to transform the Technology and Platform organization to build a modern and scalable technology foundation for Inter IKEA. To make this shift possible, we need an organization that is fully aligned with our Operating Model: one that works with a strong product- and platform- setup and mindset and is ready to take full accountability from strategy to delivery.

About the role

We’re looking for a Process Development Leader who wants to solve meaningful, real-world challenges that help make life at home better for the many. Join us as we strengthen and evolve our core technology platforms and digital services to enable efficient, reliable, and scalable delivery and operations across IKEA.

As a Process Development Leader, you’ll lead the development and implementation of our cross-functional processes covering strategy-to-operate for the Technology and Platform capability area.

You work closely with platform managers, IT- operations and security to ensure clear ownership and accountability for our operational model and liaise with colleagues across our integrated value chain to drive operational excellence by streamlining workflows, applying best practices, standardizing and pursuing continuous improvements.

You’ll act as a change leader supporting adoption, capability building and behavioral change across our teams. Sometimes that means leading cross-functional initiatives and projects. Alternatively, you could be helping teams develop and analyze relevant metrics and measurements to identify cost savings and remove waste.

It’s all about building a more aligned, more efficient and more future ready IKEA.

 

About you

You’re passionate about making things better. You’re curious, collaborative and energized by both the big picture and the practical steps needed to get us there. You love working with others, challenging old habits and exploring new and smarter ways of doing things. And when things get complex, you’re the one who brings clarity, structure and calm

You understand business models, are comfortable in stakeholder management and appreciate IT and business financials. Anchored in personal operational experience you are comfortable delivering tangible business value/impact

You’re motivated by our IKEA vision and values, and you believe strongly that we create the best solutions together.

If you get energy from change, collaboration and helping people succeed, this could absolutely be the role for you.

To be successful in this role, the following knowledge, skills and experiences would be valuable

Personality Profile

· Brings a clear vision and helps others understand the way forward even when not all prerequisites are in place.

· Strong listener who can challenge assumptions and create clarity.

· Pragmatic, hands-on and able to simplify complexity.

· Communicates with calm clarity, even in uncertainty.

· Leads with clear accountability.

· Curious about new technology and trends.

· Courageous in driving transformation and inspiring change.

· Positive, self-driven and persistent when facing challenges.

· Above all, to thrive at IKEA, you should lead with our values and enjoy working in a culture built on togetherness, simplicity, cost-consciousness and a drive to always find better ways.

Knowledge Profile

· Solid knowledge of IT operations and ITIL frameworks and processes at scale.

· Good Understanding of DevOp’s and modern platform/product management practices.

· Experience with business process management, process modelling and process development. Familiar with data driven process mining.

· Proficiency in performing business analysis, scenario planning, and drawing clear conclusions to support sound business decisions and effective implementations.

· Experience with enterprise wide FinOps and solid understanding of technology cost and value drivers.

· Understanding of the IKEA value chain, ways of working and business model.

· Experience leading complex development/implementation projects with multiple stakeholders.

· Knowledge of change management and how to support people through transformation.

 

About us

At IKEA, we think and work differently. We challenge old patterns and create new solutions, whether that’s a music-playing lamp or plant-based food that’s better for the planet. Our vision is simple: to create a better everyday life for the many people.

In Technology and Platform, we support the whole organisation by providing reliable technology and digital platforms that are easy to use and built for the future. By working closely with others across IKEA, we turn technology into real value and support ongoing transformation.

This is a full-time position located in Malmö, Sweden. The role reports to the Technology and Platform Manager within Operations Management. For questions about the recruitment process, reach out to our recruiter, Sarah Arshad ([email protected]).

Interested? Submit your resume and cover letter in English by 10 May 2026 and let us know why you would be a good fit for this role.

If you require any accommodation during the recruitment process, please let us know.  

We always recruit based on values, competence, potential, and diversity.