Process & Business Analyst – Operational Excellence

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

 

About the Role

We are seeking a highly analytical and detail-oriented Process & Business Analyst to support operational excellence initiatives for a global technology client. This role is critical in identifying process improvement opportunities, mapping workflows, and driving reengineering efforts across service delivery teams. The ideal candidate will have proven experience in process analysis, strong presentation skills, and proficiency in process mapping tools.

Key Responsibilities

• Analyze existing business processes, identify inefficiencies, and design process maps using Microsoft Visio or similar tools to support operational excellence initiatives.
• Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts.
• Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations.
• Participate in a process creation test as part of the hiring process.

 

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, or a related field.

(Master’s degree is preferred.)
• Minimum 2 years of experience in process analysis, business analysis, or continuous improvement roles.
• Proficiency in process mapping tools such as Microsoft Visio, Lucidchart, or Bizagi.
• Strong presentation and communication skills in English (B1 level or higher).
• Demonstrated ability to work collaboratively with cross-functional teams and independently when needed.
• Attention to detail and a structured approach to documentation and analysis.

Preferred Skills

• Technical certifications in Lean Six Sigma (Yellow Belt), BPM, or process improvement methodologies.
• Familiarity with operational environments such as customer service, back-office, or shared services.
• Experience supporting both internal operations and client-facing process initiatives.

All your information will be kept confidential according to guidelines.