Process and Functional Specialist

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Technical Qualifications:
• Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel), MS Visio, and MS Project
• Familiarity, and demonstrable experience working with leading Service Management tools (preferred)
Certifications:
• Bachelor’s degree and at least five years’ professional experience working in IT Service Management
• ITIL® V3 Foundation Certification
• A minimum of two of the ITIL Immediate certification (list below):
o ITIL® Practitioner Certificate in IT Service Management
o ITIL® Intermediate Certificate in Operational Support and Analysis
o ITIL® Intermediate Certificate in Release, Control and Validation
o ITIL® Intermediate Certificate in Service Offerings and Agreements
o ITIL® Intermediate Certificate in Planning, Protection and Optimization
o ITIL® Intermediate Certificate in Service Strategy
o ITIL® Intermediate Certificate in Service Design
o ITIL® Intermediate Certificate in Service Transition
o ITIL® Intermediate Certificate in Service Operation
o ITIL® Intermediate Certificate in Continual Service Improvement
• ITIL® Managing Across the Lifecycle (MALC) (preferred)
• ITIL® Expert Certification (beneficial)
Other relevant work experience / requirements:
• Demonstrable experience in working in a Services based construct (not just process based construct)
• Demonstrable experience in leading client workshops around ITIL process and functional design
• Ability to articulate own point of view in a simple, clear manner to clients / leadership
• Client management skills in order to build and grow positive client relationships
• Ability to work independently and with a team
• Ability to plan and manage small to medium projects
• Problem solver – the ability to think of solutions and providing options of resolution when escalating to project / client leadership for final decisions
• Demonstrable experience working with large global organizations (preferred)

Bachelor’s degree and at least five years’ professional experience working in IT Service Management

All your information will be kept confidential according to EEO guidelines.