Problem Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The Problem Manager governs the end-to-end Problem Management lifecycle to reduce recurring incidents, identify root causes, and drive sustainable corrective & preventive actions (CAPA). As the single point of contact for all Problems, the role coordinates cross-team activities, ensures production-validated fixes, and supports continuous improvement and overall service stability.

Tasks & Responsibilities

Problem Governance

• Own and improve the ITIL-aligned Problem Management process.
• Review and triage Problems for completeness, priority, and incident linkage.
• Maintain the Problem backlog, identify tasks/owners, and track progress.

Root Cause Analysis (RCA)

• Lead RCA sessions using structured methods (5 Whys, Fishbone, Fault Tree).
• Validate RCA results and document evidence-based root causes and known errors.

CAPA Coordination

• Develop, track, and follow up on CAPA plans with clear owners and due dates.
• Coordinate with Support, Application, Infrastructure, Developers, and Service Providers.

Testing, Validation & Closure

• Ensure fixes are implemented, tested in UAT, and prepared for Production deployment.
• Validate implementation and ensure monitoring/alerting is updated.
• Communicate resolution to Business Customers and formally close Problems.

Communication & Reporting

• Provide regular updates to stakeholders and management.
• Prepare dashboards/reports on trends and improvement opportunities.
• Lead periodic Problem Review meetings.

 

What can we do for you?

We are offering the following:

• A competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard benefits for Permanent Employees in Romania:

• 13 monthly salaries per year (range 10500-12500 RON net / month)
• Meal Vouchers
• Gym Reimbursement
• Medical Subscription
• Health Insurance
• 25 days of holidays + 1 extra day off for your birthday
• Additional holidays for your loyalty
• Remote work activity in Romania.

Experience & Knowledge

• Knowledge of ITIL Problem Management (ITIL Foundation preferred).
• Experience in IT/Application Support or Service Operations.
• Understanding of RCA techniques and analytical problem-solving.

Technical & Tool Skills

• Experience with ITSM tools (ServiceNow, BMC Helix, etc.).
• Understanding across applications, databases, infrastructure, integrations.
• Comfortable reviewing logs (Grafana), dashboards, and basic data analysis.

Soft Skills

• Strong coordination, facilitation, and stakeholder engagement.
• Excellent communication; able to simplify complex issues.
• Proactive, structured, and persistent follow-up to ensure closure.
• Ability to collaborate cross-functionally and influence without authority.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 63,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.

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