Principal, Web Experience & Operations

About the Role

Chime is hiring a Principal, Web Platform & Experience Strategy to lead the next chapter of Chime.com. This role blends technical performance expertise, CMS architecture experience, web channel ownership and user-centred design to turn the Chime.com into a high-speed, high-trust growth engine.

This role blends platform strategy, user experience, and technical performance leadership to build the next-generation web experience. You’ll define the roadmap that connects Marketing, Product, and Engineering to deliver a scalable, measurable, and personalized web ecosystem that powers Chime’s growth.

As a senior leader, you’ll guide the evolution of our CMS, site architecture, and performance infrastructure, driving impact across brand storytelling, acquisition, SEO, and experimentation.

The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Define a 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements.

• Lead the WordPress-to-Contentful migration, managing content modelling, redirect planning, and author enablement, while protecting current search rankings and introducing AI-driven tools to support content updates and ingestion.

• Partner with the Product team to shape the platform strategy and technical roadmap.

• Own and report on site health, Core Web Vitals, performance, and site-wide conversion metrics in partnership with Analytics.

• Oversee the web production pipeline to ensure prioritized updates and deployments align with Chime’s goals.

• Establish and oversee a scalable operating model for Chime.com that enables cross-functional teams to easily request, prioritize, and launch new pages and site updates.

• Collaborate with the SEO/AEO and Content Strategy teams to ensure templates follow search and content best practices such as schema, internal linking, and metadata.

• Ensure the web platform enables experimentation and supports the CRO team’s testing needs.

• Ensure templates and components are designed and maintained to deliver an intuitive, fast, accessible, and reliable web experience that supports performance and enables teams across Marketing, Product, and Corporate functions.

To thrive in this role, you have

• 8+ years running large-scale or headless CMS platforms such as Contentful, Storyblok, Sanity, Strapi, or WordPress (headless)

• Strong knowledge of Core Web Vitals, caching strategies, and performance-tuning techniques

• Hands-on experience with technical SEO, structured data, and web accessibility

• Proven skill in writing product requirements, prioritising backlogs, and running agile rituals

• Ability to translate technical details for non-technical partners and keep projects moving

• Comfort working with GA4, Looker, Google Search Console, and collaborating with data teams on reporting

• Experience leading or supporting a CMS migration is a plus

• Bonus points for fintech or other regulated-industry experience

#LI-AM1 #LI-Hybrid

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**

• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**

• 💰 Competitive salary based on experience**

• ✨ 401k match** plus great medical, dental, vision, life, and disability benefits

• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**

• 🫂 1% of your time off to support local community organizations of your choice

• 👟 Annual wellness stipend to use towards eligible wellness related expenses

• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**

• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected].

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.