Principal Strategic Ecosystem Manager EMEA & APAC - Paris, London, Madrid or Berlin Office

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:
As a Strategic Ecosystem Lead, you’ll play a critical role in how Aircall scales and succeeds with its most strategic technology partners. This cross-functional role is part program manager, part operator, and part strategic orchestrator, ensuring company-wide initiatives run efficiently, deliver impact, and stay aligned with broader business goals.

You’ll sit at the intersection of GTM, Product, and Operations teams, helping drive structure, clarity, and velocity across regional and global initiatives tied to our Tier 1 ecosystem partners.

Key Responsibilities::
• Drive alignment and execution across teams to support key partnership initiatives
• Remove roadblocks, clarify priorities, and ensure initiatives land with impact
• Build the processes and infrastructure needed to scale execution across regions
• Coordinate with Product, GTM, and Ops teams to connect strategic vision to day-to-day delivery
• Report progress to leadership, linking outcomes to measurable business value

What Success Looks Like::
• Strong contribution to new sales through Aircall’s ecosystem partnerships
• High attachment rates for Tier 1 integrations
• Consistent delivery of cross-functional quarterly OKRs
• Tangible improvements in execution velocity and operational maturity

Qualifications::
• 7+ years of experience in Saas
• Working with HubSpot & Salesforce is a big plus
• Exceptional program or project management skills in a SaaS or tech-driven environment
• Comfortable sparring with Product and Engineering teams
• Strong executive presence and crisp storytelling
• Experience working across multiple regions and functions
• Based in one of our offices in EMEA (Paris, London, Madrid or Berlin)

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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