Principal Solutions Consultant

About RadiantGraph:

RadiantGraph is on a mission to help healthcare organizations leverage AI and machine learning to better understand and engage with consumers. Personalization drives higher consumer adoption and engagement with health benefits and improves clinical engagement and long-term healthcare costs. Eight out of ten consumers say they would use preventative health benefits more if they were offered an experience tailored to their individual needs. Radiantgraphs’ platform today supports leading healthcare organizations in substance abuse, mental health, chronic conditions, MSK, and other complex healthcare. RadiantGraph is led by an experienced team of healthcare leaders formerly from Livongo, Teladoc, Ginger, Wheel, Virta, and more. Funded by True Ventures, XYZ Ventures, and other notable investors, RadiantGraph was recently listed as one of Business Insiders “25 Healthcare Startups Set to Take Off in 2024.” Learn more at radiantgraph.com.

About the Role

As a Solutions Consultant for AI Engagement, you'll partner with our top clients to ensure the successful delivery and scaling of RadiantGraph’s services and platform. You will analyze client requirements, needs, and outcomes and design high-quality solutions for their business goals.

You’ll work directly with our clients and our internal teams to scope and manage this work, and you’ll heavily influence RadiantGraph’s roadmap based on market insights and client use cases. You will act as our client’s trusted advisor and manage high value relationships across departments.

To be successful in this role, you will have strong project management and change management skills, and the ability to go beyond a single deliverable to build the larger strategy and opportunity for high-impact projects with our clients. Direct experience supporting or working alongside growth marketing and engagement teams is a significant advantage in this role.

You’ll work across clients as needed, and use this experience to bring new ideas and strategic thinking to our client community as a thought leader in the market.

Deliver high impact results through the RadiantGraph platform and integrations

• Manage clients projects from kickoff to long-term account management.

• Influence and shape clients engagement strategy and creative vision to engage their member and healthcare consumers

• Ensure the RadiantGraph solutions deliver on client’s larger engagement goals, and identify when a scoped project may need to flex in order to deliver high-value outcomes

• Map member journeys and multi-channel communication plans, offering data-driven insight into highest-value choice points (using our AI platform) and consulting clients on how to optimize their outreach to new and existing members.

• Support clients to setup RadiantGraph integrations with their data platforms and martech platforms (with support from our technical team)

• Review performance outcomes and data insights, helping the client connect results to the larger business strategy and growth goals. Lead QBRs that track KPI’s, accomplishments and expansion opportunities

Identify expansion opportunities to support our client’s growth and efficiency

• Develop a deep understanding of our client’s operations and org structure, identifying key relationships relevant to RadiantGraph.

• Align future RadiantGraph product capabilities to the teams that would benefit from their use

• Act as the subject matter expert for our clients in the operational deployment and incoming opportunities to deploy RadiantGraph’s technology.

• Support building the business case for why new offerings/expansions will support clients in meeting their larger goals

Build key stakeholder relationships and ongoing account management across our existing programs and clients.

• Manage client stakeholders and executive sponsors, aligning their unique needs with the larger engagement/growth goal the organization is working to achieve. Stakeholders typically include marketing and product leadership, member services, and clinical support.

• Translate between disconnected teams, summarizing wins and blockers for executive leadership in order to influence outcomes.

Qualifications:

• 5+ or more years in consulting, strategic account management, or other client-facing consultative role at the Enterprise level. You should be comfortable taking an ambiguous client problem and solving it in alignment with a client’s larger strategy and our offerings.

• Extensive experience in healthcare member marketing and communications strategy development, with preference given to health plan experience and health tech

• Familiarity with marketing automation, campaign creation and management, or other growth marketing activities.

• Experience partnering with data/analytics to distill high-value learnings that shape client strategy. You should be comfortable assessing campaign outcomes/trends and translating them to executive stakeholders to make recommendations.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders at all levels.

• Must be located in Pacific, Mountain or Central time zone.**