Principal Site Reliability Engineer

Join Udemy. Help define the future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

About your skills

• Scope: You own the end to end development of systems by prioritizing work, understanding user requirements and understanding the tradeoffs between design decisions. You understand the needs of the Organization as a whole. You collaborate with stakeholders across the organization to ensure project success.

• Decision Making: You use critical thinking to follow a defined decision making process and consider multiple perspectives. Upon making a decision, you are clear in your communication and ensure everyone is aligned in execution.

• Coaching: You identify opportunities to improve processes and standards for the team and Engineering org as a whole. You work with stakeholders to execute on these opportunities.

About this role

• At Udemy the SRE team manages infrastructure from our CDN right back as far as Datastores. In between, we own load balancers, kubernetes clusters and CI/CD.

• We build tools to accommodate the needs of our internal customers.

• We respond to incidents and drive standards of reliability across the organisation.

• A principal engineer is expected to be a leader across the organisation. They contribute directly to long term planning in close collaboration with Architects and Engineering leadership.

• The oversight of a principal engineer extends beyond the boundaries of the SRE team and they are involved in review of Architectural Decisions for teams right across the Engineering organisation.

What you’ll be doing

• You’ll be a lead on identifying opportunities, designing and executing on projects.

• You’ll act as a mentor to other engineers on the SRE team.

• You’ll champion SRE best practices.

• You’ll participate in an on-call rotation.

• You’ll represent SRE across Engineering.

What you’ll have

• Extensive experience managing Kubernetes clusters and cloud environments.

• Extensive experience using infrastructure as code tools to deploy infrastructure.

• Experience designing bespoke solutions for greenfield projects.

• Experience writing tools and applications using programming languages such as Python, Golang and Kotlin.

• Experience with on-call and incident management. We promote a blameless culture here at Udemy.

• Experience working with a wide variety of engineering teams to guide them on best practices.

• Good communication skills and an ability to both share and receive feedback in a responsible manner.

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Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.