Principal, Process Excellence & Global Implementation

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are looking for a Principal, Process Excellence & Implementation, to join the International Markets team. This is not a traditional reporting role; it is a high-impact "Architect" position designed to bridge the gap between strategic vision and operational reality.

In this role, you will be the primary owner of the Target Operating Model (TOM) across our global entities. You will move beyond simply identifying performance gaps—you will design the future-state processes and lead the end-to-end project management required to deploy them across diverse markets. 

• Process Design & Mapping: Lead the "Target State" design for core business functions. You will map complex current-state workflows, identify bottlenecks, and architect scalable, standardized processes that harmonize our global operations.

• End-to-End Implementation: Own the project lifecycle of strategic initiatives, managing the deployment, coordinating with local ops teams, and ensuring "boots on the ground" adoption.

• Performance Management: Define the input/output metrics that prove a process is working. You will build the frameworks to ensure that once a new process is deployed, it remains stable and achieves the intended financial impact.

• Change & Stakeholder Management: Aligning regional leadership and local functional heads, ensuring connection between central strategy and local execution.

• Best practice sharing: Act as a "Internal Consultant" to our entities, identifying where legacy processes are failing and leading the project teams to re-engineer them. Document target process, to ensure continuity.

• Experience: 6+ years in Project Management, Operational Excellence, or Management Consulting. You have a proven track record of leading large-scale process rollouts in e-commerce, logistics, or tech-heavy operations.

• Analytical Skills: Proven ability to analyze complex data, draw meaningful conclusions, and present insights clearly and concisely. Strong proficiency in Google Sheets and SQL is a must; knowledge of data visualization tools (e.g., Tableau, Power BI) is highly desirable.

• Communication: Excellent verbal and written communication skills with the ability to summarize complex concepts and ideas into executive conclusions.

• Influencing Skills: The ability to manage "change fatigue" and convince local stakeholders to adopt global standards through clear communication and demonstrated ROI.

• Problem-Solving: A proactive, can-do attitude with an aptitude for identifying problems and developing creative, data-driven solutions.

• Project Management: Ability to manage projects, prioritize effectively, and meet deadlines in a fast-paced environment.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

 

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

 

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.