Principal Customer Success Manager

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

You’ll provide a true add value to our customers by increasing our product adoption and utilization, enriching our relationship and communications and being a customer centric partner with a view to achieve higher NPS & CSAT scores, minimize Churn and create scaling opportunities across different business units.

What you'll do at UiPath

Customer

· Ensure the UiPath message “Customers Matter” by ensuring customers see the Automation Add Value and realization of business objectives.

· Act as a strategic & trusted advisor to the customer.

· Empathize with every aspect of the customer experience, putting customers’ needs first.

· Maintain high levels of customer engagement by regularly engaging with customers.

· Drive higher customer satisfaction and loyalty by addressing customers challenges and warranty renewals.

· Enabled customers to drive Automation journey using workshops, training, enablement sessions, and becoming product experts.

· Conduct business reviews to ensure the Automation journey remains on track.

· Immerse the UiPath Culture and CS passion into the relationship building with customers.

· Build customer communities & networks to drive collaboration across industries.

Internal

· Provide a voice back to the product team of what our customer need.

· Enable adoption of UiPath products and drive higher customer retention.

· Increase customer NPS & CSAT scores & customer feedback.

· Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.

· Help drive customer references and case studies.

· Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

· Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective.

· Proactively spot and correct any issues that could affect customer satisfaction or retention.

· Also, as an employee of UiPath you are required to comply at all times with UiPath’s policies that were communicated to you from time to time and that are available on Inside UiPath.

What you'll bring to the team

Soft Skills

· Capable in building strong relationships

· Collaborative, Listener & Advisor

· Empathy & sympathy

· Strong presentation skills

· Excellent verbal & written skills

· Sales, Consultant or Customer Success

· Analytical & Strong problem solving

· Multi-lingual, English (as minimum)

Technical Skills

· Project management

· Support or Presales experience

· Software development/Testing

· Hands on digital Technology

· Software delivery and implementation

· Customer conflict solving

· Understand application landscape

The above is not an exhaustive list of your responsibilities and duties, given that such may be varied from time to time by UiPath. In addition to your normal responsibilities and duties, UiPath reserves the right to require you to perform other duties consistent with your position or skills.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.