Principal Business Systems Consultant - AI Platforms

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

As part of AbbVie’s Business Technology Solutions (BTS) team, R&D Global Therapeutics is dedicated to building and deploying scalable, business-driven Artificial Intelligence (AI) Applications and Platforms. We are seeking an innovative and highly skilled Principal Business Systems Consultant, AI Platforms, to lead the strategy and execution of automation initiatives, with an emphasis on AI document generation solutions. 

In this role, you will guide the evolution of AbbVie’s AI platforms by collaborating closely with data scientists, engineers, and business stakeholders to design, validate, and operationalize impactful AI use cases. You will be responsible for gathering, analyzing, and prioritizing business and technical requirements to accelerate delivery of Generative AI solutions that address key business challenges. Key responsibilities include shaping and managing the use case backlog, translating requirements into actionable development plans, and ensuring the delivery of high-quality, market-relevant platform features. Your leadership will drive AI adoption, enhance operational efficiency, and accelerate innovation across R&D Global Therapeutics. 

Responsibilities:

•Works with senior business unit clients to understand specific business processes, business drivers, and business strategy across multiple functions; Personally, or through indirect team management identifies, prioritizes and communicates resulting needs and opportunities for business process improvement that can be enabled via technology; Uses technical consulting skills and expertise to translate business requirements to BTS and functional requirements to the domain. 

•Proactively investigates and understands capabilities of existing systems and technologies already in use across the business area and similar and interconnected business areas in AbbVie; Investigates emerging internal and external technologies and actively connects these capabilities to proactively address business needs. Directly interacts with Functional Sr Directors/Directors and their senior staff. 

•Defines needed human and technology capabilities contributing to and helping to build necessary training. Mentors, Identifies, communicates, and actively participates in opportunities to improve process and/or technology. These may include business process outsourcing, application development or adopting business process management (BPM) practices. 

•Accountable for the creation and further refinement of project requirements and for BTO Demand initiation and coordination.  Anticipates risks project/program risks, defines mitigation plans and works with teams to implement. Working with business partners and BTO management, responsible for resolving changes to scope, issues and risks that will affect multiple and/or large-scale projects/programs. 

•Simultaneously considers objectives of multiple functions. Measure performance to ensure the project is progressing as compared to original plan and budget. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made. Understand and execute AbbVie's vision, goals and strategies and use this understanding to broker services. 

•As an individual contributor adeptly navigate cross-functional and highly matrixed teams through indirect authority. Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. and delegates assignments across multiple and/or large-scale projects/programs. Accountable for actions and decisions taken by self and project teams. 

•Anticipates and responds to current and emerging business needs and evaluates alternative IT solutions using standard information systems methodologies and best practices. Determines necessary resources to ensure program and business needs are addressed through proactive priority management with business leaders. Manages, motivates and mentor cross-functional and enterprise project teams. Works with governance bodies to ensure alignment. 

•Proactively seeks out strategic business opportunities for the application of new or existing IT capabilities (across multiple business areas) with high-level business unit executives providing key opinion-leading clients with comprehensive strategic analyses and insights to help them discover strategic uses of IT products and services. Experience managing a project/program budget of at least $1 million. 

•Builds collaborative relationships and effectively interacts frequently with business and/or technology senior leaders. Act as a senior liaison and business process expert to IT organizations to ensure successful implementation. Serves as a source of information to the service organizations on the business drivers, processes and organization structure and dynamics of multiple business areas. Subject matter expert in their technology and/or functional domain. 

Interact well with diverse groups within function and maintain strong working relationships with internal and external collaborators. Consistently demonstrate AbbVie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Serves as a mentor to develop and recognize talent. Ability to communicate problems in terms that are understandable to BTS Leadership and end users at all levels. 

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience. 
• Demonstrable knowledge, experience and capabilities in financial planning and evaluation, business plan development, investment modeling, portfolio planning, and Request, Project and Program methodologies and lifecycles, e.g. SDLC. Knowledge of Pharmaceutical industry preferred. 
• AI Product Management experience.
• Proven experience managing and/or delivering AI use cases, with a focus on generative AI solutions. 
• Demonstrated experience in software requirements definition and workshops for eliciting requirements from stakeholders 
• Proven experience of software development best practices with proficiency in Agile methodologies and tools (e.g., JIRA, Confluence). 
• Strong technical background with the ability to understand and discuss technical concepts. 
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively. 
• Excellent communication and interpersonal skills. 

Preferred:  

• Strong understanding of large language models and generative AI technologies. 
• Technical writing experience is a plus  
• Experience working in the Life Sciences industry and/or GXP validated systems  
• Tools and skills you will use in this role: 
• SDLC Operations 
• Technical Writing Skills 
• Agile Scrum 
• Jira 
• Confluence 
• Microsoft M365 Suite 
• Strong Presentation Skills  

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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