Principal Business Analyst - Customer & Operations

We’re seeking a senior, commercially minded Principal Business Analyst to lead the business analysis approach across major change programmes or workstreams. You’ll set direction, manage BA resources, and ensure high‑quality deliverables that drive meaningful change. The role plays a key part in delivering strong outcomes across capital, profitability, brand, and market reputation.

Responsibilities:

• Strong core business analysis capability across the full change lifecycle
• Experience delivering complex change within financial services

• Proven ability to lead change and work effectively within project or virtual teams
• Experience working with external suppliers and modern delivery approaches (e.g. Agile)
• Amend to ‘experience delivering complex change within financial services

Requirements:
Experience & Knowledge

• Experience delivering complex and/or regulatory change, ideally within financial services.

Technical Capabilities

• Strong core business analysis expertise across problem analysis, feasibility, process design, requirements definition, business acceptance and change
• Proven track record of leading and delivering change within project or virtual teams
• Experience working with external suppliers, including software vendors, consultancies and system integrators
• End‑to‑end project lifecycle experience
• Familiarity with iterative or incremental delivery approaches (e.g. Agile)
• Background in a corporate or consulting environment, predominantly within financial services

Personal Attributes

• Excellent communication and a calm, inclusive leadership style.
• Ability to persuade and influence both directly and indirectly
• Excellent problem-solving abilities and analytical thinking
• Strong planning and organisational skills
• Commercial judgement

DE&I at PIC

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

Benefits:
In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.