Principal Asset Manager, IT Service Management

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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The team acts as a liaison between IT and business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability.

About the Role

About the Role

As a Principal Asset Manager you will lead the design and adoption of software and hardware asset management practices. Your mission is to ensure the effective management of assets throughout their lifecycle, with the aim of enhancing value, minimizing costs, and contributing to strategic business goals. You will be responsible for processes and solutions that facilitate the efficient and effective management of IT assets. You will play a vital role in driving efficiency, reducing risk, and promoting long-term sustainability.

Responsibilities:

• Partner with business stakeholders and the Asset Governance team to understand business objectives and align asset management procedures with those goals.

• Implement policies and procedures for asset acquisition, maintenance, and disposal.

• Establish key performance indicators (KPIs) to track asset performance and ensure compliance.

• Maintain accurate, and up-to-date records of all IT assets (hardware and software), including details like location, ownership,  contract and license information, etc..

• Lead all aspects of data collection, cleaning, and migration processes to ensure accurate and complete asset information and conduct regular audits.

• Provide training and support to users on using the asset management system effectively.

• Continuously analyze system performance, gather feedback, and refine processes to enhance efficiency and value.

• Identify asset-related risks, including operational, financial, and compliance risks and propose mitigation actions.

• Develop strategies to optimize asset lifecycle costs and improve ROI.

• Find opportunities for cost saving by removing duplicative capabilities.

• Ensure compliance with relevant industry regulations and internal policies.

• Evaluate existing asset management systems and identify areas for improvement.

• Develop and generate reports on IT asset inventory, compliance, utilization, and costs.

• Maintain accurate and complete documentation of ITAM processes, policies, and procedures.

• Maintain open communication with stakeholders, providing regular updates on asset management initiatives.

About You

Required Qualifications:

• 12+ years of experience in technical IT Asset Management and Governance role, ideally within a large technology company.

• 12+ years of experience managing software and hardware assets.

• Bachelor's degree in a computer related field or equivalent work experience.

Other Qualifications:

• Extensive experience designing  IT hardware and software management processes.

• Proficiency in ServiceNow Asset Management solutions.

• Experience in vendor management.

• Excellent organizational, teamwork, presentation, and interpersonal skills.

• Demonstrated experience leading and successfully delivering cross-functional projects.

• Demonstrated experience handling challenging priorities and customer expectations.

• Ability to work independently and proactively in a fast-paced, multifaceted environment.

• Strong analytical and problem-solving skills.

• Solid focus on delivering exceptional user experiences through technology.

• Familiarity with SOX compliance standard processes.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].

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