Principal Architect - Azure

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose
We are seeking a seasoned Principal Architect – Azure to serve as a trusted advisor for enterprise clients. This role combines architecture, client consulting, and delivery oversight, with accountability for designing scalable, secure, and high-performing Azure-based solutions. The incumbent will operate at a sponsor/executive engagement level, influence solution strategy, and drive successful delivery of medium-to-large, complex transformation programs.

Key Responsibilities
Client Engagement
· Partner with Sales and Delivery to shape solution strategy, develop technical roadmaps, and contribute to client proposals.
· Establish credibility as a trusted technical advisor at executive/sponsor levels.
· Lead consultative discussions on architecture decisions, trade-offs, and design implications.
· Translate complex technical concepts into business-aligned outcomes.
· Present solutions in a persuasive, business-focused manner tailored to diverse audiences.
· Challenge constructively and assert professional opinions when warranted.
Architecture & Project Delivery
· Lead medium-to-large scale technical requirement elicitation, solution design, and scoping workshops.
· Architect and define standards for high-complexity Azure solutions.
· Decompose requirements into actionable tasks and provide accurate effort estimations.
· Identify risks proactively and collaborate with PMs and leadership on mitigation strategies.
· Oversee technical execution and guide consultants to remove delivery impediments.
· Maintain a consistent track record of successful enterprise project delivery.
Technical Expertise
· Azure Compute (PaaS, Containers, AKS)
· Data storage strategy (relational & non-relational)
· Messaging & event-driven architecture
· API design & management
· Integration patterns & microservices
· AI & Search implementations
· DevOps / Platform Engineering
· Performance, scalability, reliability & release strategies
· Identity & Access Management (application-centric)
· Monitoring & Observability
· Fluency in Windows and/or Linux Operating Systems

Competency
· Strategic Architecture Leadership – Defines enterprise-grade Azure architecture strategy, establishes standards, and drives scalable, secure, and high-performance solution design.
· Executive Stakeholder Influence – Operates as a trusted advisor, effectively engaging sponsor-level stakeholders and translating complex technical concepts into business outcomes.
· Delivery & Risk Governance – Ensures successful program execution through proactive risk identification, mitigation planning, and delivery oversight across complex engagements.
· People & Thought Leadership – Mentors senior engineers, fosters technical excellence, and contributes to innovation, best practices, and capability building within the practice.
· Consultative & Results Orientation – Demonstrates strong business acumen, accountability, and a client-first mindset, consistently driving measurable impact and value realization.

Technology Stack
· .NET Core, C#
· Python / Node.js (preferred)
· Frontend frameworks (Angular, React, Blazor or equivalent)
· Mobile (Flutter, React Native – nice to have)
· ORM (Entity Framework / Dapper)
· CI/CD & Infrastructure as Code (IaC)
· Git, GitHub/ADO, pull request workflows
· Automated testing frameworks
· Agile delivery (Scrum/Kanban – principles over mechanics)

Education, Experience and Certification
· Engineering Graduate from Computer Sciences (all streams), Electronics and Communications with a min of 80% aggregate.
· 12+ years of overall experience in software engineering and cloud architecture
· 5+ years in Azure architecture and consulting-led engagements
· Experience working with enterprise or Fortune 500 clients
· Strong documentation, presentation, and communication skills
· Minimum three Microsoft Azure certifications across Application Development, DevOps, AI/ML, or Architecture tracks
· AZ-204, AZ-400, and AZ-102 highly preferred

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.