Principal Architect – Autonomous Operations & Intelligence

Company Overview 

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview

The Principal Architect, Autonomous Operations & Intelligence at Arctiq serves as a key technical pre-sales resource, working closely with Client Directors to identify, qualify, and develop customer opportunities across our entire portfolio. This role requires a broad understanding of all practices (Enterprise Security, Modern Infrastructure, and Platform Engineering) with depth in Platform Engineering disciplines including Developer Experience, DevOps and DevSecOps automation, Infrastructure-as-Code, Observability, APIs, Application Security, Continuous Integration / Continuous Deployment, and Cloud-Native Application Deployment patterns. The ideal candidate will confidently lead technical conversations while knowing when to bring in specialized team members for deeper expertise. The ideal candidate will embrace a culture of continuous learning and technological experimentation, viewing challenges as opportunities for growth while actively exploring and adapting to emerging technologies that expand our collective capabilities.

Responsibilities: 

 Identify Customer Needs 

Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements 

Facilitate technical conversations to uncover customer needs and desired outcomes 

Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions 

Develop Industry-Leading Solutions 

Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes 

Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio 

Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs) 

Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation 

Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery 

Effectively design, price, and position managed services to sustain customer operations where appropriate.  Coordinate with Arctiq’s managed services team to ensure alignment on outcomes. 

Ensure Successful Delivery 

Participate in project kick-off calls to ensure smooth transition from sales to service delivery 

Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes 

Build network within the company and bring in specialized team members for deeper expertise as required 

Measure Results 

Identify and track key success metrics for customer implementations 

Evaluate project outcomes against customer expectations and business objectives 

Assess financial outcomes for Arctiq and identify opportunities for improvement 

Provide Thought Leadership 

Stay current with emerging technologies and industry trends in Platform Engineering 

Proactively engage with customers to share insights and identify potential value-added services 

Apply a product mindset to platform solutions, focusing on user experience and continuous improvement 

Recommend engineering systems and platform orchestration approaches that align with customer maturity levels 

Educate customers on security and governance best practices within modern platform engineering 

Build Personal Brand Alongside Arctiq 

Contribute to marketing activities through customer workshops, webinars, and industry events 

Represent Arctiq as a technical subject matter expert in industry forums 

Maintain a broad technical understanding across all practices while developing deeper expertise in Platform Engineering disciplines 

Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq 

Drive Organizational Improvement 

Provide guidance and support sales teams on how to identify and prequalify opportunities within the Platform Engineering practice 

Identify cross-selling opportunities during customer engagements 

Provide feedback on internal processes and suggest improvements 

Drive innovation within the organization 

Identify skills gaps in service delivery teams and recommend targeted training opportunities 

Provide technical mentoring and guidance to cultivate engineering talent 

Contribute to internal knowledge sharing and communities of practice 

Qualifications: 

In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services 

Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices 

Relevant certifications in cloud platforms, cloud-native technologies, observability, security, DevOps, and/or FinOps practices. 

Ability to apply product thinking to technical solutions 

Ability to communicate complex technical concepts clearly to diverse audiences 

Strong interpersonal skills with the ability to build relationships at all levels 

Proactive and strategic thinking with a customer-centric focus 

Adaptability in a fast-paced environment with changing priorities 

Desired Experience: 

Knowledge of multiple cloud platforms (e.g. AWS, Azure, GCP) 

Understanding of cloud-native application deployment patterns 

Proficiency with development tools and coding environments 

Expertise in Infrastructure-as-Code tools and practices 

Knowledge of GitOps practices and tools 

Proficiency in DevOps engineering practices and platform orchestration 

Understanding of continuous delivery methodologies using CI/CD pipelines and automation tools 

Knowledge of application security principles and tools 

Understanding of observability platforms and practices 

Knowledge of service mesh technologies 

Expertise in API management and security 

Experience with observability platforms (e.g., Dynatrace) 

Understanding of security and governance frameworks for modern platforms 

Benefits: 

Competitive salary and performance-based incentives 

Outstanding health, dental, and vision insurance plans 

Retirement savings plan with employer matching 

Flexible work schedule and remote work options 

Professional development and training opportunities 

Collaborative and inclusive work culture with opportunities for career growth 

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. 

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.