Presales Solutions Architect - Collab

Thinkahead

Gurugram, Haryana Hybrid permanent

Posted: April 15, 2025

Quick Summary

As a Presales Solutions Architect - Collab, you will play a key role in driving customer success and supporting a national sales team, leveraging expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs.

Job Description

As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience.

Technical Expertise::
• In-Depth Knowledge of:
• Cisco Collaboration Stack:
• Cisco Unified Communications Manager (CUCM)
• Cisco Webex
• Licensing and BOM creation via CCW
• Cisco Contact Center Solutions:
• Cisco Contact Center Express (CCX)
• Webex Contact Center
• Microsoft Teams Phone:
• Teams Phone migrations
• Licensing expertise
• Voice Systems:
• Design and implementation of enterprise voice systems
• SIP/PSTN design and enterprise voice migrations
• Cisco ISRs

Mid-Level Knowledge of:

• UCaaS providers: Zoom Phone, 8x8
• CCaaS providers: Five9, Genesys, 8x8
• E911 providers
• Network, security, and infrastructure technologies
• Audio Visual (AV) systems
• AudioCodes SBC
• Poly

Business Requirements::
• Ability to manage and negotiate with customers and partners
• Drive business development within the customer base
• Deliver customer success through a white-glove experience
• Self-starter who thrives in a collaborative team environment
• Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation
• Salesforce proficiency
• Capacity to work through long sales cycles, maintaining a customer-centric approach
• Support a national sales team with technical expertise
• Create customer-facing diagrams and deliver PowerPoint presentations
• Develop go-to-market strategies
• Partner management
• Maintain a positive, can-do attitude
• Some travel may be required

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