Premium Lifestyle Concierge - Arabic & English Speaking | Riyadh

Deliver seamless, world-class lifestyle experiences for high-net-worth Arabic-speaking clients — anytime, anywhere.

As a Dedicated Lifestyle Virtual Concierge, you will become the trusted right hand to a portfolio of high-net-worth individuals, managing every aspect of their lifestyle needs with discretion, efficiency, and a deeply personalised approach.

From securing last-minute reservations at the world’s most sought-after venues to curating bespoke experiences and handling complex requests, you will act as a single point of contact, ensuring every interaction feels effortless and exceptional.

This role is ideal for a service-driven professional who thrives in a fast-paced, high-touch environment and understands the nuances of luxury, privacy, and cultural expectations within the Middle Eastern market.

What you will be doing

• High-Net-Worth Client Relationship Management | Serve as the dedicated lifestyle partner for a select portfolio of high-net-worth clients. Build long-term, trust-based relationships, anticipating needs and delivering highly personalized, discreet service at every touchpoint.
• End-to-End Lifestyle Concierge Services | Manage a wide range of lifestyle requests including dining reservations, entertainment, events, shopping, gifting, wellness, and day-to-day personal assistance. Handle complex, last-minute, and high-pressure requests with calm efficiency.
• Luxury Experience Curation | Design and deliver bespoke lifestyle experiences tailored to individual client preferences — from exclusive access and VIP events to once-in-a-lifetime moments. Continuously seek opportunities to elevate and personalize each experience.
• Arabic Market Expertise & Cultural Awareness | Provide seamless service in both Arabic and English. Apply strong cultural understanding of Middle Eastern clients, including expectations around privacy, discretion, family dynamics, and service etiquette.
• Global Network & Supplier Management | Leverage and grow a network of premium suppliers, partners, and venues globally. Negotiate access, priority bookings, and VIP privileges to deliver exceptional value and exclusive experiences.
• Virtual Service Excellence | Operate as a highly responsive, digitally savvy concierge across multiple communication channels (phone, email, messaging). Deliver fast, accurate, and polished communication at all times.
• Collaboration & Quality Delivery | Work closely with internal teams to ensure a seamless, end-to-end service experience. Maintain accurate records, ensure compliance standards are met, and actively identify opportunities to introduce additional lifestyle services.

Requirements:
What We’re Looking For

Experience

• Minimum 3+ years’ experience in luxury concierge, lifestyle management, hospitality, or high-end customer service
• Proven experience supporting high-net-worth or VIP clients in a personalized, high-touch environment
• Demonstrated ability to handle complex, last-minute, and multi-faceted lifestyle requests
• Experience working in a virtual or remote service environment, managing clients across multiple channels
• Background in luxury travel or event coordination is advantageous

Skills & Knowledge

• Fluent in Arabic and English (professional working proficiency required)
• Strong understanding of high-net-worth client expectations, particularly within the Middle Eastern market
• Exceptional communication skills with a polished, professional, and service-driven tone
• Highly resourceful with the ability to source solutions quickly and creatively
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Commercial awareness with a natural ability to identify opportunities to enhance and upsell services
• High level of discretion, emotional intelligence, and cultural sensitivity

Desirable Certifications

• Hospitality or concierge-related qualifications (e.g. Les Clefs d’Or, hospitality diplomas)
• Exposure to luxury concierge platforms or CRM systems
• Background in luxury retail, events, or premium guest services environments

Work Location

Please note: This position is 100% office-based in Riyadh. Candidates must be willing and able to work full-time from our Riyadh office, as remote or hybrid work arrangements are not available for this role.

Benefits:
At Ten, employees are at the heart of everything.

The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.

Rewards designed around you:

• A competitive salary depending on experience, including a performance-based Bonus.
• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

About Us

Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.

Our goal at Ten is simple: We want to become the world’s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.

As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.

This is Ten Lifestyle Group

Our Commitment to Diversity:

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.

Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.