Premium Client Services Intern (Fall 2026/Winter 2027)

The Opportunity

The Ottawa Senators are seeking an energetic, detail-oriented intern to join our Premium Sales and Service team as a Premium Client Services Intern. This internship provides an excellent opportunity to gain hands-on experience with an NHL franchise and become fully engaged in the business of a major league sports team.   

The Premium Client Service Intern(s) will work intensively with the Premium Sales and Service team assisting in the development of professional relationships and providing customer service to suite owners and premium clients of Senators Sports & Entertainment. This team is responsible for retaining an outstanding level of client service and providing exceptional fan experiences through partnerships and events. 

Terms Available: Fall 2026 & Winter 2027 

Number of vacancies: 2 each semester

Key Responsibilities

Coordinate the ticket delivery and processing for multiple Premium client accounts 

Assist in the planning, coordination and implementation of client events 

Assist coordinators with maintaining and coordinating key client files, correspondence, contact lists and client database 

Research and make recommendations to improve suites program 

Promote a sales and service culture within team that maximizes sales, raving fan initiative, service and retention of suite holders and Premium seat Owners 

Participate in the development of a customer care program for suite holders to assist clients maximize their ticket usage including but not limited development of a Ticket Usage / Best 

Assist with VIP experiences on game nights 

Assist with other assignments as required 

Qualifications (what we look for)

Must be currently enrolled in a University Degree or College Diploma program requiring completion of an internship for credit 

Strong communications and research skills 

Organized and detail oriented 

Ability to work under pressure 

Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook) 

Customer service experience 

Flexible work hours required (Ability to work evenings, weekends and game nights as required) 

Bilingualism is an asset 

Who We Are 

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

This internship offers an annual salary of $37,000, pro-rated for the duration of the term, along with hands-on, real-world experience in the sports industry. Interns receive two weeks of vacation accrued monthly and pro-rated to the length of the internship, as well as paid sick leave. Additional benefits include complimentary parking at the Canadian Tire Centre, access to tickets for select events, a free corporate GoodLife Fitness membership, and an employee discount at the Sens Store. The organization also has an active social committee that hosts multiple events throughout the year, and interns are welcome to attend these social engagements, along with opportunities to volunteer at signature events with the Senators Community Foundation.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment (SSE) supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.