Pre-Sales & Onboarding Specialist

About MetaCompliance

MetaCompliance is the European market leader in cybersecurity training. Our platform helps organisations strengthen their security culture through personalised, engaging awareness content that drives real behavioural change. With customers across Europe and beyond, we’re growing quickly and we’re expanding our team in Germany to support that growth.

About the Role

As a Pre-Sales & Onboarding Specialist at MetaCompliance, you guide our DACH as well as Englisch speaking customers through their entire journey — from the first product demo to a successful rollout of our SaaS platform. You will work across two key phases:

1. Pre-Sales Support

You work closely with our Account Executives to help potential customers understand how MetaCompliance solves their cybersecurity awareness challenges. You set up trial environments (no deep technical background needed), highlight the most relevant product features, and help shape a compelling evaluation experience.

2. Post-Sales Onboarding

Once a deal has closed, you take the lead. You plan and deliver structured onboarding, train customers on the platform, and ensure a smooth and confident start. You coordinate with Support, AEs, and Customer Success to set customers up for long-term value and adoption.

This role is ideal for someone who enjoys guiding customers, explaining technology in a clear and practical way, and managing multiple projects in a fast-paced SaaS environment.

What You’ll Do

Pre-Sales

Partner with Account Executives to position MetaCompliance effectively during the evaluation phase

Prepare and configure customer trial environments using templates and guided steps

Identify 3-5 key themes (“Hot Topics”) that matter most to each prospect

Deliver clear, engaging demonstrations and walkthroughs that highlight value

Join trial calls and support customer questions throughout the evaluation period

Ensure all demo materials, decks, and documentation are up to date and tailored to the customer’s needs

Post-Sales Onboarding

Take ownership of the customer journey once the contract is signed

Deliver structured onboarding programs (e.g., 30/40/60-day plans) across multiple platform modules

Train end users and admins on how to use MetaCompliance effectively

Guide customers through setup, configuration, and early adoption

Coordinate with Support for technical issues and escalate when needed

Work closely with AEs and CSMs to ensure a smooth handover and clear success milestones

Track onboarding progress and drive activation, engagement, and early value

Maintain clear documentation and provide best-practice recommendations

What You Bring

Must-Haves

Fluency in German and strong communication skills in English

1+ years of experience in customer-facing roles (Onboarding, Implementation, Customer Support, Pre-Sales, Customer Success, or similar)

Experience working with SaaS products

Strong presentation, communication, and coordination skills

Ability to manage several customers and projects simultaneously

Comfortable working both independently and as part of a cross-functional team

Ability to quickly learn new software and translate it into simple explanations for customers

Nice-to-Haves

Experience in SaaS onboarding, implementation, or enablement roles

Familiarity with cybersecurity, digital compliance, or IT concepts (training provided)

Experience working with Account Executives, CSMs, and Support teams

Prior exposure to Pre-Sales work (even light support)

French or any other European language is a plus

Why Join MetaCompliance?

A growing team in the heart of Leipzig

A role with variety, a blend of pre-sales collaboration, training, and onboarding

Structured development path

Opportunity to work with international colleagues

Modern SaaS environment with full training and accessible product frameworks

Clear onboarding processes, templates, and step-by-step support materials

Hybrid working model - with office days on Tuesday to Thursday

Company events and occasional travel (events and onboarding) to other locations like our HQ in Derry

If you are excited by the position and fit the applicant profile, please submit your resume in English.