Pre-Launch, Sr Associate

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary
The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Responsibilities

• Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.

• Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.

• Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.

• Train merchants on the usage of Shift4 products and services.

• Provide white-glove service, ensuring merchant satisfaction throughout onboarding.

• Maintain clear communication across all channels (email, phone, tickets, chat).

• Research and apply problem-solving skills to assess feasibility of requests and create solutions.

• Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.

• Acquire and maintain industry knowledge of merchant processing and Shift4 systems.

• Support special projects as assigned by leadership.

Qualifications

• High school diploma or equivalent required.

• Deep understanding of hardware platforms, configuration methods, deployment, and logistics.

• Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.

• Excellent written, oral, and listening communication skills.

• Strong attention to detail with the ability to self-manage and think critically.

• Natural problem-solving skills with the ability to de-escalate issues effectively.

• Customer-focused mindset with a commitment to white-glove service.

• Strong leadership and team collaboration skills.

• Friendly, enthusiastic, and professional demeanor.

• Bilingual (English/Spanish) is required.

Grade 5

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.