Practice Leader Dynamics CRM

Inetum2

Saint-Ouen, , France permanent

Posted: February 2, 2026

Required Skills

Job Description

La Business Line Microsoft du Groupe Inetum poursuit sa croissance et renforce son positionnement sur le marché des solutions métier. Inetum et Microsoft, c’est plus de 20 ans de partenariat, une certification sur l’ensemble des offres (Azure, Data, Business Applications, Modern Workplace…) et une reconnaissance pour sa politique de formation et de certifications.

Nos équipes dédiées aux solutions Microsoft (Dynamics CRM, ERP, Power Platform) regroupent plus de 120 experts en France et 330 en Europe et au Moyen-Orient. Vous rejoindrez une Practice à forte identité, tournée vers le partage de la connaissance et l’excellence opérationnelle.

En tant que Practice Leader Dynamics CRM, vous serez rattaché(e) directement à la Directrice de la BU Microsoft Dynamics et jouerez un rôle stratégique dans le développement de notre activité CRM. Votre mission sera double : piloter la croissance commerciale et garantir la cohésion d’une équipe de 30 experts.

Vos missions

• Développer des offres innovantes autour du CRM Dynamics 365 (Sales, Marketing, Service, Field Service…).
• Manager et fédérer une équipe de 30 personnes, en favorisant la collaboration, la montée en compétences et l’engagement.
• Piloter des projets CRM d’envergure pour des clients grands comptes, en garantissant qualité, coûts et délais.
• Assurer l’avant-vente : participation aux appels d’offres, soutenances, construction de propositions de valeur.
• Animer la relation client et les instances de gouvernance.
• Contribuer à la stratégie CRM et à la croissance de la Business Line.

• Expérience confirmée en direction de projets CRM et en management d’équipes.
• Très bonne connaissance de l’environnement Microsoft Dynamics 365 CRM.
• Expérience en avant-vente et en construction d’offres.
• Certifications Microsoft Dynamics CRM appréciées
• Soft skills clés : leadership affirmé, capacité à fédérer, orientation résultats, sens stratégique.

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