POS Installation & Activation Specialist

Ninja

Hail, Hail Province, Saudi Arabia permanent

Posted: March 5, 2026

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Quick Summary

The POS Installation & Activation Specialist will be responsible for installing and activating POS devices across partner locations, conducting device testing and activation verification, and training partners on basic device usage and operations.

Required Skills

Device Installation Technical Troubleshooting Partner Training Device Configuration Systems Usage On-site Support Customer Service SLA Management Documentation Cross-functional Coordination

Job Description

We are looking for a POS Installation & Activation Specialist to join our Operations team and support the deployment and activation of POS devices across partner locations.

This role involves on-site installations, technical troubleshooting, partner training, and ensuring smooth device activation within the required SLA.

Key Responsibilities

• Visit partner locations to install and activate POS devices.
• Configure devices and ensure proper system setup and connectivity.
• Conduct device testing and activation verification.
• Train partners and staff on basic device usage and operations.
• Diagnose and resolve technical issues on-site (hardware, connectivity, software).
• Replace or reconfigure devices when required.
• Document installation activities and update activation workflows.
• Coordinate with Sales, Operations, and Technical teams to resolve issues.
• Ensure installations and issue resolution are completed within SLA timelines.

Requirements:
• +1 years of experience in device installation, field technical support, or POS deployment.

• Strong ability to troubleshoot hardware and connectivity issues.

• Good communication skills when dealing with partners and merchants.

• Ability to work in field operations and travel between locations.

• Valid driving license and willingness to travel.

• Ability to work under pressure and meet operational SLAs.

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