Portuguese-Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy

Greece Remote permanent

Posted: February 19, 2026

Job Description

Mercier Consultancy is excited to announce an opening for a Portuguese-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to our marketplace platform and ensuring a seamless shopping experience.

This position is perfect for individuals who are passionate about e-commerce and customer service. If you have strong communication skills and a desire to help others, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Portuguese through phone, email, and chat
• Assist clients with questions about listings, orders, payments, and platform functionalities
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to solve customer issues and improve the platform experience
• Guide users on best practices for navigating the marketplace
• Gather client feedback to help enhance our services and offerings
• Participate in ongoing training to stay informed on platform updates and industry trends

Requirements:
• Fluency in Portuguese and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in e-commerce or online marketplace environments
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset and a passion for providing high-quality service
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with marketplace platforms and customer support tools

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.