Portuguese-Speaking Customer Service for Online Retail Department In Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 19, 2026

Job Description

Mercier Consultancy is thrilled to present an opportunity for a Portuguese-Speaking Customer Service Representative for our Client's Online Retail Department based in Greece. In this essential role, you will offer exceptional support to our Portuguese-speaking customers, assisting them with their online shopping inquiries and ensuring a seamless shopping experience.

Your fluency in Portuguese will be vital in addressing customer needs, from providing information about products and assisting with order placements to resolving any issues that may arise. Your expertise and commitment to customer satisfaction will contribute significantly to the success of our online retail operations.

Responsibilities

• Deliver exceptional customer service in Portuguese via phone, email, and chat regarding online retail inquiries
• Assist customers with their product questions, order tracking, and return processes
• Effectively resolve customer complaints and issues in a timely and professional manner
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to ensure smooth order fulfillment and service delivery
• Gather customer feedback to consistently improve service quality and product offerings
• Stay informed about the latest products, promotions, and trends in online retail

Requirements:
• Fluency in Portuguese and English, with strong communication and interpersonal skills. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent customer service skills with a proactive approach to problem-solving
• Previous experience in customer service, particularly in online retail or e-commerce, is preferred
• Able to manage multiple inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for online shopping and commitment to ensuring a positive customer experience
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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