Portuguese-Speaking Customer Service for Hotel Reservations Department in Greece

Mercier Consultancy

Greece Remote permanent

Posted: February 19, 2026

Job Description

Mercier Consultancy is excited to offer an opportunity for a Portuguese-Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this essential role, you will provide outstanding support to our Portuguese-speaking clients as they navigate hotel bookings and hospitality services.

Your fluency in Portuguese will be key in assisting customers with inquiries about hotel availability, making reservations, and managing any modifications or cancellations. By delivering exceptional customer service, you will ensure a seamless experience for our guests, helping to create memorable stays.

Responsibilities

• Deliver high-quality customer service in Portuguese via phone, email, and chat for hotel reservations and-related inquiries
• Assist clients with booking hotels, handling modifications, cancellations, and special requests
• Effectively resolve customer inquiries and complaints in a professional and courteous manner
• Document all customer interactions accurately in our CRM system
• Coordinate with hotel partners to ensure smooth reservation processes
• Gather customer feedback to enhance our services and offerings
• Stay informed about hospitality trends and promotional offers

Requirements:
• Fluent in both Portuguese and English, with strong communication and interpersonal skills
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent customer service orientation and a proactive approach to problem-solving
• Previous experience in customer service, particularly in the hospitality or travel industry, is preferred
• Able to manage multiple customer inquiries in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Passion for travel and hospitality, eager to assist customers in planning their stays
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.