Portuguese Customer Support Agent - Cairo based / Egypt

Cross Border Talents is recruiting Portuguese Customer Support Agents to work in Cairo, Egypt. Key Responsibilities and Accountabilities Handle inbound calls consistently meeting and maintaining Department standards and goals. Ability to provide expert advice and accurate information to customers. Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs. Resolve calls and only escalating when all options have been ruled out. Provide clear and concise documentation of all cases. Meet schedule adherence goals set forth by the client. Periodically make outbound calls to customers to follow up on a variety of issues. Use multiple applications during call. Decision Making Authority - Decisions Expected Resolving customers issues Addressing customers’ requirements Main Job Requirements - Education and Specific Training University Graduates or an equivalent degree College Drop outs: high school graduated or university drop outs for at least one year. - Work Experience No Particular experience is required. Previous customer experience is a plus.

Requirements: - Technical Skills Excellent command of the Portuguese Language (C1) Ability to use computers Ability to use internet applications Typing speed of minimum 20 W/M & 80% accuracy - Competencies and Specific Skills Great verbal & written communication skills. Has an ability to handle the customers’ issues. Has the ability to solve problems in a short period of time. Has the flexibility & adaptability towards the working conditions & hours.

Benefits: Highest net salary in the industry range. Language Bonus You will be receiving your KPIs in the Euro equivalent Overnight allowance VPN Mobile allowance Social insurance. Medical insurance