Portal Support Administrator

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

We offer a comprehensive health and dental plan

Work-life balance

Hybrid work environment (work from office/residence in BC)

Professional development

Equitable employment opportunities

The Opportunity

The Portal Support Administrator is responsible for handling incoming calls and emails for portal support and assisting examinees. The incumbent will assist licensees and applicants with all aspects of the exam registration, online portal, course registration and annual licence renewal, and will escalate inquiries to the examinations, practice, education and licensing teams as appropriate.

Duties and Responsibilities

Answer phone calls and emails, assisting with inquiries within areas of responsibility (exam registration, annual licence renewal, course registration and licence application), and escalate requests to the examinations, practice, education and licensing teams as appropriate

Respond to voicemail messages and escalate inquiries as appropriate

Ordering office supplies

Shipping and receiving boxes for Iron Mountain

Provides reception and mail coverage, as required

Provides support for in-person Council meetings in the office, or other meetings as required

Understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal and licence application process

Assists with testing for portal system improvements.

Handles and completes other duties and projects as assigned by Manager.

Qualifications and Experience

2-year administrative diploma, preferred

Excellent organizational skills and attention to detail

Punctual, dependable, and able to function well under pressure

Ability to work independently and as part of a team

Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks

Good word processing skills, with a typing speed of 45 wpm

Ability to lift up to 20lbs

Hiring Range: $53,347 – $66,684 per annum.
Placement within this range will be determined according to the candidate’s relevant experience, qualifications, and demonstrated competencies.