Portal Support Administrator (CIPR)

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

The Opportunity

The Portal Support Administrator is responsible for responding to incoming inquiries for the Canadian Insurance Participant Registry (CIPR). The incumbent will liaise with representatives from the Authorité des marchés financiers (AMF), course providers and examinees from across the country.

The successful candidate will perform a range of administrative duties including, but not limited to, handling email and phone inquiries; escalating issues as required.  The incumbent is expected to work collaboratively with members of the Administrative Services Team, and other Insurance Council teams, and external stakeholders. The position requires the ability to manage multiple priorities and deadlines in a fast-paced environment and exceptional attention to detail is essential.

Duties and Responsibilities

Answer incoming inquiries related to the Canadian Insurance Participant Registry (CIPR) database

Escalate requests to other teams within the Insurance Council, or externally to AMF and/or course providers as required

Respond to voicemail messages and escalate inquiries as appropriate

Provide support for inquiries related to the CIPR database

Offer general information for inquiries about the LLQP process, with instructions to contact provincial/territorial regulator where appropriate

Assist with troubleshooting system issues and escalate to IT when required

Assist with testing system improvements/fixes as directed by IT

Handle and complete other duties as assigned by Manager

Qualifications and Experience

2-year administrative diploma, preferred

Fluent in English, and fluent in French is recommended, but not required

Excellent knowledge of telephone systems and etiquette and voice mail systems

Exceptional accuracy with respect to data entry

Excellent oral and written communication skills

Excellent organizational skills and attention to detail

Punctual, dependable, and able to function well under pressure

Ability to work independently and as part of a team

Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks

Minimum to Midpoint Salary Range: $53,608 - $67,009 per annum.
Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.