Pool Concierge

AccorHotel

Mexico City, CDMX, Mexico permanent

Posted: April 2, 2026

Quick Summary

Accor is a leading hospitality company that offers a unique and exciting opportunity to work with a global team. This role involves providing exceptional customer service and ensuring the comfort and safety of guests, followed by developing and maintaining a high level of quality in all aspects of the hospitality industry. To succeed in this role, you must possess excellent communication and problem-solving skills, as well as a keen eye for detail.

Job Description

¿Por qué trabajar para Accor?

Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.

Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir exporando las posibilidades ilimitadas de Accor.

Al unirte a Accor, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitallidad del mañana. Descubre la vida que te espera en Accor, visita https://careers.accor.com/

¡Haz lo que amas, cuida el mundo, atrévete a desafiar el status quo! #BELIMITLESS

• Recibir y dar la bienvenida a los huéspedes en el área de piscina.
• Asignar camastros, sombrillas o cabañas según disponibilidad.
• Proporcionar toallas limpias y otros amenities (bloqueador, agua, etc.).
• Tomar y coordinar pedidos de alimentos y bebidas con el área de servicio.
• Supervisar el orden, limpieza y presentación del área de piscina.
• Atender solicitudes especiales (reservaciones de cabañas, celebraciones, etc.).
• Informar a los huéspedes sobre servicios del hotel, actividades o eventos.
• Monitorear el comportamiento de los huéspedes para mantener un ambiente seguro y agradable.
• Coordinarse con otros departamentos (housekeeping, alimentos y bebidas, mantenimiento).

• Excelente atención al cliente y actitud de servicio.
• Comunicación efectiva y habilidades interpersonales.
• Proactividad y capacidad de anticiparse a necesidades.
• Organización y manejo de múltiples tareas.
• Resolución de problemas.
• Trabajo en equipo.
• Inglés indispensable
• Experiencia previa en hotelería, concierge o atención al cliente (preferente).
• Conocimiento básico de alimentos y bebidas.
• Buena presentación personal.
• Disponibilidad de horario (incluye fines de semana y días festivos).
• Certificaciones en primeros auxilios (deseable).

Experiencia en Hoteleria

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